Clinical Manager - Family Programs

Clinical Manager -- Family Programs

Upper Valley Haven seeks a compassionate, skilled, and collaborative leader to oversee our Family Shelter, Supportive Housing, and Children's Programs. The Family Programs Manager provides operational and clinical leadership to ensure families experiencing homelessness receive high-quality, trauma-informed services that promote stability, safety, and long-term success.

This position plays a critical role in supporting staff, strengthening program effectiveness, ensuring compliance with organizational and funder requirements, and building partnerships that advance positive outcomes for children and families.

Salary: $68,000 to $78,000. Benefits include Employer-funded health, vision, dental insurance, disability and life insurance, and 403b retirement matching.

• Provide leadership and oversight for the daily operations of family housing and support programs.
• Foster a trauma-responsive, strengths-based culture that promotes dignity, respect, and participant empowerment.
• Support program planning, implementation, evaluation, and continuous improvement.
• Facilitate effective communication across staff, programs, and departments.
• Participate in an agency-wide on-call rotation.

• Provide supervision, coaching, and professional development to program staff.
• Support recruitment, hiring, onboarding, training, scheduling, and performance management activities.
• Build a collaborative, accountable, and mission-driven team culture.
• Offer guidance on complex participant situations and service planning.

• Ensure compliance with organizational policies, licensing standards, grant requirements, and best practices.
• Monitor documentation and recordkeeping to ensure accuracy, quality, and timeliness.
• Support program evaluation, data collection, reporting, and outcome measurement.
• Identify opportunities to improve services and participant outcomes.

• Maintain a safe, welcoming, and trauma-informed environment for families, children, staff, and volunteers.
• Support implementation of safety procedures, emergency response protocols, and risk management practices.
• Collaborate with staff and partners to address crises and promote participant well-being.

• Assist with budget management and responsible use of program resources.
• Support grant reporting and program accountability requirements.
• Develop and maintain strong partnerships with community organizations, service providers, funders, and other stakeholders.
• Represent Upper Valley Haven in community collaborations and initiatives.

Successful candidates will bring:

• Experience supervising and developing staff
• Strong understanding of trauma-informed, strengths-based, and participant-centered practices
• Knowledge of homelessness, housing instability, poverty, behavioral health, and community support systems
• Excellent communication, relationship-building, and conflict-resolution skills
• Ability to manage multiple priorities and respond effectively in a dynamic environment
• Experience with documentation, compliance, program evaluation, and data-informed decision-making
• Sound judgment, professionalism, and the ability to navigate complex situations with compassion and accountability
• Commitment to diversity, equity, inclusion, and belonging

• Bachelor's degree in Social Work, Counseling, Human Services, Psychology, Education, Public Health, or a related field, or equivalent combination of education and experience.
• Experience in human services, housing, shelter, family services, or a related field.
• Experience supervising staff or leading teams.

• Master's degree in a related field
• Clinical licensure or progress toward licensure
• Experience with homeless services, supportive housing, family services, or nonprofit program management
• Experience with grant-funded programs and outcome reporting

At Upper Valley Haven, we work every day to help people move out of homelessness and hunger toward greater stability and self-sufficiency. We value compassion, collaboration, accountability, and continuous learning. Join a dedicated team making a meaningful difference in the lives of families in our community.

Upper Valley Haven is an Equal Opportunity Employer and encourages applications from candidates with diverse backgrounds and lived experiences.