Hotel Front Desk Agent - PT

Fairfield by Marriott Hartsville
• Hartsville , SC , US

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

This is a part-time position. Weekend and or holiday availability needed.

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Mitigate customer complaints as needed
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

• Has experience answering telephone calls and troubleshooting stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school diploma, GED, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems

$14 - $15 hourly

Explore the history and charm of Downtown Hartsville, SC, from our front door. From boutique shopping and local dining to historic sites and outdoor events, you will find plenty of options within walking distance to enhance your stay. Our convenient location provides quick access to Coker University (2 blocks), Darlington Dragway (7 miles), and Darlington Raceway (12 miles). Enjoy our on-property amenities,comfortable guest rooms, complimentary wi-fi internet access, and convenient downtown location.