Receptionist - Therapy Clinic- PRN

Essential Duties and Responsibilities Clerical

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
• Retrieves messages from voicemail and forwards to appropriate personnel.
• Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
• Welcomes on‑site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Orders, receives, and maintains office supplies.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed.

• Schedules patient appointments.
• Responsible for EMR Electronic Medical Records registration check‑in processes in Epic.
• Loads, verifies and updates patient demographics.
• Scans, loads and verifies insurance coverage.
• Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
• Reviews all alerts in Epic and refers patient to a PFC when necessary.
• Collects co‑payments and other self‑pay obligations when required and posts in Epic when registering patient.
• Provides patient with an estimated self‑pay obligation when appropriate.
• Performs cashiering functions online payment posting within Epic.
• Processes payments and deposits by adhering to the systems Cash Handling Policy.
• Completes daily closing report and balances their individual cash drawer at the end of each day.
• Performs petty cash count in and out daily and records appropriately.
• Assists patients with MyChart signup and activation.
• Reacts to MyChart messages in a timely manner, closing messages when complete.
• Safeguards patient privacy and confidentiality per MHS policies.
• Preps routes daily for upcoming appointments for frontline registration.
• Reviews daily work queues and corrects identified patient registration errors.
• Utilizes Epic waitlists based on provider preference.

Reviews and updates no‑shows and cancellations for the day.

Quality – Follows policies and procedures; adapts to and manages changes in the environment; demonstrates accuracy, thoroughness and attention to detail; looks for ways to improve and promote quality; applies feedback to improve performance; manages time and prioritizes effectively to achieve organizational goals.

Service – Responds promptly to requests for service and assistance; follows the Mercyhealth Critical Moments of service; meets commitments; abides by MH confidentiality and security agreement; shows respect and sensitivity for cultural differences and effectively communicates information to partners; thinks system‑wide regarding processes and functions.

Partnering – Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; exhibits objectivity and openness to others’ views; demonstrates a high level of participation and engagement in day‑to‑day work; gives and welcomes feedback; generates suggestions for improving work; embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost – Conserves organization resources; understands fiscal responsibility; works within approved budget; develops and implements cost‑saving measures; contributes to profits and revenue.

High School diploma or equivalent preferred.

Previous medical reception or reception experience preferred.

NA

• Understands and demonstrates Critical Moments of Service techniques and standards.
• Ensures reception and lobby areas are well maintained and clean.
• May be required to work flexible hours and overtime during peak hours.
• Performs all other duties as assigned.
• May be responsible for working in alternate…