Security Supervisor

Essential Duties and Responsibilities

• Supervises the daily function of 24/7/365 security operations over multiple geographic locations and in two states.
• Supervises Security Access Specialist, valet personnel, the Security Operations Dispatch center, and Security Officers and Coordinators.
• Performs investigation of security related incidents.
• Performs intermediate and annual performance reviews as applicable for security department.
• Helps establish operational procedures for Security activities such as security awareness, traffic control, security of physical property, security training, active assailant and other related disciplines.
• Manages the Mercyhealth fleet assigned to Security to assure timely and appropriate licensure and safe operation of vehicles and assigned equipment.
• Confers with representatives of leadership to formulate policies, determine need for programs, and coordinate programs with physical plant and patient safety activities.
• Conduct in-services and environmental rounds for Mercyhealth and assures proper documentation for all.
• Maintains proficiency with OSHA regulations, NFPA standards, Joint Commission standards and other regulatory agencies.
• Conduct pro‑active and reactive security assessments and reports on findings. Develop a plan of action as needed.
• Monitor and trend reported security incidents and implement performance improvement activities based on such trends.
• Confers with representatives of authorities having local jurisdiction, law enforcement and firefighting agencies to ensure cooperation and coordination of security activities.
• Oversees and manages all projects where security systems are involved (e.g., access control, surveillance systems, alarms).
• Maintain compliance with The Joint Commission Environment of Care chapter.
• Participate in facility Safety Committees. Maintain membership on other committees as assigned.
• Establish and meet performance improvement goals for department.
• Organize and promote initiatives to raise awareness about security best practices and conduct security training as requested.
• Travel within Mercyhealth System will be expected.
• Collaborate with DTS to ensure that physical security measures protect sensitive patient and organizational data.
• Oversee contracts and relationships with vendors to ensure they meet organizational standards and expectations.
• Collaborate with Emergency Management to develop and maintain emergency response plans and facilitate the necessary training and drills for preparedness.
• Ensure that all staff are compliant with current training and job requirements.
• Lead and/or participate in security related committees to discuss ongoing concerns, develop strategies, and share best practices across departments.
• Promote a culture of safety within the organization, encouraging staff to report security concerns and incidents.
• Collect, analyze, and issue reports on security related data including Workplace Violence.
• Performs and oversees other security related tasks and duties as assigned.

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality – Follows policies and procedures; adapts to and manages changes in the environment;
Demonstrates accuracy and thoroughness giving attention to details;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Manages time and prioritizes effectively to achieve organizational goals.

Service – Responds promptly to requests for service and assistance;
Follows the Mercyhealth Critical Moments of service;
Meets commitments;
Abides by MH confidentiality and security agreement;
Shows respect and sensitivity for cultural differences; and effectively communicates information to partners;
Thinks system wide regarding processes and functions.

Partnering – Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions;
Exhibits objectivity and openness to other's views;
Demonstrates a high level of participation and engagement in day‑to‑day work;
Gives and welcomes feedback;
Generates suggestions for improving work:
Embraces teamwork, supports and…