Retail Personal Banker II - Harvey IL

Overview

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Selected candidates are intended to become a Retail Personal Banker II after completing a 4–8 week onboarding and education program that includes rotations in Operations and Sales & Service. The role is a sales position focused on selling a full range of banking products and services to meet existing and prospective customer needs while providing specialized care.

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain in-depth knowledge of retail consumer and small business products and recommend appropriate solutions.
• Utilize marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Cross‑sell to existing customers and engage in outside sales activities such as community events and business calls.
• Establish close working relationships with assigned Business Partners and refer customers when appropriate.
• Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies.
• Adhere to established policies and procedures while opening/servicing the full range of retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on retail procedures to mitigate fraudulent activity and risk.

• College degree or comparable work experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire new customers or cross‑sell to existing ones.
• Ability to analyze credit and financial information using advanced math functions.
• Professional appearance and strong verbal/written communication skills.
• Working knowledge of retail policies and procedures.
• Must be registered under the S.A.F.E. Act through the Nationwide Mortgage Licensing System at the time of employment.

• Normal office environment.
• Extended computer screen viewing.
• Travel within the affiliate for training and classroom sessions, plus occasional travel outside the affiliate.

Retail Personal Banker II – Harvey IL Total Base Pay Range: $41,600.00 – $66,600.00 USD per year

Our total rewards include comprehensive benefits and differentiated compensation offerings to support physical, financial, emotional and social well‑being. For more information, visit FⅭS Careers page.

Harvey, Illinois 60426

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.