Onboarding Program Manager

Why Harvey

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

As our Onboarding Program Manager, you'll own the end-to-end new hire experience globally. We want to build a truly world-class onboarding program. You'll own the playbooks, systems, and regional infrastructure that ensure every new Harvey team member– joining from anywhere in the world– feels excited, prepared, and certain they made the right choice.

This role reports to our People Operations Lead, Tia Thomson, and partners with every function across Harvey to create seamless handoffs from day one through the first 90 days.

Build Global Onboarding Infrastructure

• Design bulletproof playbooks (run-of-shows, facilitator guides, troubleshooting protocols) that enable flawless execution by facilitators, anywhere

• Launch regional onboarding hubs in London and Sydney with trained local facilitators

• Own and optimize complex automation infrastructure and self-serve tools across our entire onboarding tech stack– including HRIS provisioning, calendar management, Slack channel creation, manager notifications, and multi-touchpoint communication sequences

• Establish metrics and feedback loops to continuously improve the experience

Own the Full Onboarding Journey

• Partner cross-functionally with Workplace, IT, Rev Ops, Engineering, Product, GTM, and more to build and execute our onboarding program

• Orchestrate impeccable 2-day orientations for every new hire cohort — no detail overlooked

• Continuously refresh programming to reflect our evolving product and team, developing modular content for different audiences (legal vs. non-legal backgrounds, functions, geographies)

• Create seamless handoffs to functional teams and managers

• Equip managers with training, templates, and frameworks to effectively ramp up their new team members

Deliver Memorable Employee Experiences

• Build pre-boarding experiences that generate excitement before day one

• Infuse Harvey's distinct culture into every touchpoint to make onboarding definitively "Harvey", creating standout moments that surprise and delight

• 5+ years of experience in onboarding program management, learning & development, employee experience, or similar roles at high-growth companies

• Expertise in workflow automation and systems architecture – you should be excited about building and maintaining complex automations that orchestrate dozens of touchpoints

• Exceptional project management skills with obsessive attention to detail

• Grit, figure it out factor, ability to operate autonomously, high ownership, low ego – no task too small attitude

• Outstanding cross‑functional collaboration skills

• Creative thinking that balances operational excellence with memorable, culture‑defining moments

• Metrics‑driven mindset with experience establishing feedback loops and measuring program effectiveness

• Someone to collaborate in the office at least three days a week. This role works best alongside cross‑functional partners and benefits from fast,…