Pharmacy Customer Associate – BioPlus Specialty Pharmacy

Pharmacy Customer Associate – Bio Plus Specialty Pharmacy

Location:

LA-HARVEY, 2731 MANHATTAN BLVD, STE A18-A24 & B4-B17, LA, CA

Anticipated End Date:

Workshift:
Multiple shifts available between 6:00 AM and 10:30 PM

• Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Develop and maintain positive customer relations and coordinate with functions within the company to ensure customer requests are handled, resolved promptly and in a timely manner.
• Interact with internal and external customers (including subscribers, providers, group or benefit administrators, physician offices, third‑party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
• Complete necessary research to provide proactive, thorough solutions.
• Display ownership of service requests, ensuring high‑quality resolution and follow‑through.
• Support and guide customers with personal options and decisions, helping them become knowledgeable and confident about using available technology, tools, and resources.

• Requires a high school diploma or equivalent and previous experience in an automated customer service environment; or a combination of education and experience that provides an equivalent background.

• High volume call center experience.
• Specialty pharmacy experience.

Job Level: Non‑Management, Non‑Exempt

Eligible candidates must be vaccinated against COVID‑19 and Influenza. Non‑vaccinated candidates may be considered only if they provide an acceptable medical explanation.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.