Pharmacy Customer Associate – BioPlus Specialty Pharmacy

Location: LA-HARVEY, 2731 MANHATTAN BLVD, STE A18-A24 & B4-B17
Work Arrangement: This role is primarily virtual; in‑person training sessions may be required. Candidates must reside within reasonable commuting distance unless an accommodation is granted by law.
Shift: Multiple shifts available between 6:00 am and 10:30 pm.

Pharmacy Customer Associate – responsible for answering basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.

• Develop and maintain positive customer relations and coordinate with internal functions to ensure timely resolution of customer requests.
• Interact with internal and external customers, including subscribers, providers, group administrators, physician offices, third‑party representatives, and other Blue Cross Plans, to provide claims, customer service, and membership support.
• Conduct necessary research to provide proactive, thorough solutions.
• Display ownership of service requests to guarantee high‑quality resolution and follow‑through.
• Guide customers through their options, helping them become knowledgeable and confident with available technology, tools, and resources.

HS diploma or equivalent and prior experience in an automated customer‑service environment, or an equivalent combination of education and experience.

• High‑volume call center experience.
• Specialty pharmacy experience.

Market‑competitive total rewards, including merit increases, paid holidays, paid time off, incentive bonus programs, medical, dental, vision, short‑ and long‑term disability benefits, 401(k) with match, stock purchase plan, life insurance, wellness programs, and financial education resources.

Elevance Health is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable federal, state, or local laws. Applicants requiring accommodation for the job application process may contact elevancehealthj

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.