Support Services Specialist - Pharmacy Technician

Support Services Specialist

Location: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. The ideal candidate would have an active Pharmacy Technician license and live near one of the following Pulse points:
Lake Mary-FL, Miami-FL, Tampa-FL, or Harvey, Louisiana. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Bio Plus Specialty Pharmacy is now part of Carelon Rx (formerly Ingenio Rx), and a proud member of the Elevance Health family of companies. Together, Carelon Rx and Bio Plus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.

Schedule: This position will work an 8-hour shift Monday through Friday within the operational hours of 8:30 am – 5:30 pm (ET). Additional hours, including weekends or holidays, may be required based on operational needs.

The Support Services Specialist is responsible for performing duties to document and validate various activities, documentation, and events as they relate to the patient/pharmacy/prescriber/manufacturer requirements.

Primary duties may include, but are not limited to:

• Perform inbound and outbound calls, review and document accurate notes related to the calls and ensure correctness of entries made to patient file.
• Audit patient accounts as required by manufacturing or payors, review entries for accuracy, correctness, and specific criteria.
• Identify adverse events required by the manufacturers and notify the clinician ensuring all documentation requirements are met.
• Review discharge work instructions to ensure all attempts have been made to service the patient prior to discharge; attempts include but are not limited to contacting the patient and the prescriber.
• Follow up with the patients, prescribers, internal associates, and others to provide or obtain information needed.
• Support additional therapy programs as they arise which may require additional documentation and tasks.
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, and policies.

• High School Diploma or GED and minimum 2 years of experience in a pharmacy environment.
• Current, valid, active, and unrestricted State Pharmacy Technician Certification or national certification based on applicable state(s) required.

• Previous experience working in specialty pharmacies is highly preferred.
• Experience in a call center environment is preferred.
• National Pharmacy Technician Certification (CPhT) is preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.