Merchandising Lead

Position Summary

• Provide member service by acknowledging members, identifying needs, guiding and supporting members regarding self‑service technology, assisting with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services.
• Assist management with supervising associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques, ensuring complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, coaching, and evaluating associates.
• Receive and stock supplies and merchandise from distribution centers and vendors, organize and maintain the sales floor using equipment and merchandising, complete paperwork logs and other required documentation in accordance with company policies and procedures.
• Maintain safety of the facility by conducting safety sweeps, following procedures for forklift spotting, handling and disposing of hazardous materials, following company safety standards, and reporting unsafe situations to management.
• Ensure maintenance of the sales floor and merchandise presentation by properly handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up cleaning and product displays, removing damaged goods, signing and pricing merchandise in accordance with company policies and procedures, and identifying shrink, damages, and securing fragile and high‑shrink merchandise.
• Monitor food and merchandise quality by ensuring product rotation, code‑dating, product recalls and sanitation standards are followed, managing merchandising areas, categories, and cleaning all departments.
• Oversee the picking and staging of club pick‑up orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
• Promote and support compliance with company policies, procedures, ethics, and integrity by explaining, guiding, and demonstrating their application in business processes, implementing related action plans, and assisting management with correcting ethical and compliance issues.
• Lead and participate in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, and providing advice, feedback, and support to ensure timelines and quality.
• Act with integrity by maintaining the highest standards of integrity, ethics, and compliance, modeling Walmart values, holding oneself and others accountable, and supporting Walmart’s goal of becoming a regenerative company.
• Serve customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing short‑ and long‑term priorities, and considering how own work impacts the team’s ability to deliver on the company’s purpose for all stakeholders.
• Strive for excellence by displaying curiosity, learning, taking calculated risks, demonstrating courage and resilience, driving continuous improvement, and using new technologies and skills to support others through change.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick…