Public Service Associate - Property Taxation & Records Job Hastings area,Minnesota USA,Administrative/Clerical

Public Service Associate
- Property Taxation & Records

POSTING TYPE:
Open Competitive DEPARTMENT:
Property Taxation and Records

HOURS:

Full-time PREFERRED HIRING RANGE: $46,720 - $58,400 (Grade 104) FULL SALARY RANGE: $ 46,720 - $73,000

LOCATION:

Administration Center
- Hastings UNION:
Non-Union CLOSE DATE:
Thursday, September 17, 2026, at 4:30 p.m.

The Public Service Associate
- Property Taxation & Records is responsible for performing a variety of technical duties related to property recording and property taxation, including cash receipting, processing land records documents, updating property tax information, posting of financial information, and other general office duties. Responsible for performing a wide variety of daily customer service-oriented job functions involving the specialized knowledge of regulatory and statutory requirements, operating procedures, and software programs.

Minimum Qualifications

Need to have qualifications:

High school diploma or equivalent GED, AND
Two years' customer service experience, which MUST include:

working directly with the public in an office setting, AND
working with personal computers in an office setting.

Preferred experience beyond minimum qualifications:

Up to two (2) years of business, accounting or real estate training beyond high school.

Duties & Responsibilities

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.

Respond to and provide timely and effective service to a wide variety of public inquiries by phone or in person. Assess and determine the appropriate action for each customer contact. Assist customers in processing the functions identified in #2.

Provide complete and accurate technical information relating to property records, property taxation and assessment. Coordinate with internal and external contacts for efficiency and accuracy when needed.

Complete all required passport training and certification to process passport applications. Review applications for accuracy, completeness, and compliance with applicable passport laws, regulations, and procedures.

Receipt a variety of payments and service fees. Correctly calculate fees and complete tax calculations. Prepare estimates and communicate information to customers. Process transactions in a cash collection system using proper revenue codes, validate receipts and documents, process over payments. Balance receipts and reports daily.

Determine and update public and non-public records utilizing technical applications.

Perform duties such as proofing, verifying information, and preparing mailings. Process outgoing mail and distribute incoming U. S. and interoffice mail. Assist in training new staff.

Draft correspondence, complete forms, create charts, and compose documents using correct grammar. Follow-up on correspondence. Sort and file various kinds of documents and information.

Answer phone calls from internal and external customers, provide guidance and information for a variety of inquiries.

Knowledge, Skills & Abilities and Work Environment

Ability to prioritize and organize work, meet deadlines, process work in an efficient manner and maintain a positive attitude in a busy work environment.
Knowledge and understanding of office procedures, regulations, Minnesota statutes and rules, procedures and practices of various types of licenses, vital statistics, elections, property records and property taxes.
Ability to establish and maintain effective working relationships with other employees and the public.
Understand and administer statutory and department policies and requirements.
Ability to listen carefully.
Excellent verbal and written communication skills.
Knowledge of business English, grammar and mathematics.
Ability to understand and explain in layperson terms: instructions, policies, statutes, rules, procedures and systems to the public.
Ability to analyze information and make decisions.
Knowledge of basic accounting principles, practices and procedures.
Ability to operate a personal computer and various office machines.

Work is performed within a county office building. Lifting requirement of up to 25 pounds on an occasional basis. Frequent wrist and finger manipulation due to high concentration of computer work.

Selection Process:

You submit an online application that includes supplemental questions.
We assign you a score based on your qualifications.
Top scoring candidates are referred to the hiring manager for interview consideration.
We conduct interviews and reference checks before extending a conditional offer.
We extend an offer and conduct background checks.

Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally…