Success Manager

Contract Success Manager About Reliant Transportation Group Reliant Transportation Group is a respected school bus and motorcoach transportation provider that safely connects over 40,000 coach passengers and students each day to learning and lifelong memories. Founded in 1959, the company and its affiliates have grown to nearly 1,500 teammates, operating over 1,000 school buses and other vehicles from over 20 locations across the Midwest.

The principles of safety, community, integrity and service guide all levels of the organization, enabling the company to be a dependable, responsible partner that communities trust to unlock the educational opportunities and experiences that enrich lives.

Our Purpose and Vision We exist to unlock education and experiences.

We aspire to be the most trusted passenger transportation provider, safely opening doors to learning and lifelong memories

Our culture is guided by four core principles:

Safety – Safety leads the way; guiding every decision to protect our team and those who depend on us.

Community – Our teammates support each other and the communities we serve.

Integrity – We choose to do the right thing, the right way, for the right reason, every time.

Service – Excellent service is our standard; together we bring our best to every customer, every teammate and every outcome.

Position Summary The Contract Success Manager is responsible for ensuring the successful delivery, performance, and long-term health of assigned customer contracts. This role serves as a primary point of contact between the organization and its customers and partners closely with operational leaders to ensure contractual commitments are consistently met.

The Contract Success Manager combines customer relationship management, contract performance oversight, operational coordination, financial awareness, and continuous improvement to strengthen customer relationships and drive contract retention.

The ideal candidate is a highly organized, relationship-oriented business partner who can navigate complex customer relationships, understand operational performance, identify risks, and hold internal teams accountable for delivering on contractual commitments.

Salary Range - $ - $Essential Responsibilities Customer Relationship Management Serve as a primary relationship manager for assigned customer accounts.

Establish and maintain strong relationships with customer decision-makers, administrators, and key stakeholders.

Develop a deep understanding of each customer's priorities, expectations, service requirements, and definition of success.

Conduct regular customer check-ins, business reviews, and performance meetings.

Proactively identify customer concerns and work with internal teams to resolve issues before they escalate.

Serve as an advocate for the customer while balancing customer expectations with operational and contractual realities.

Build trust and credibility through consistent communication, responsiveness, and follow-through.

Contract Performance & Accountability Develop a comprehensive understanding of assigned contracts, including scope of services, service levels, pricing, performance requirements, renewal terms, and key obligations.

Monitor performance against contractual commitments and customer expectations.

Partner with Operations to ensure service delivery aligns with contract requirements.

Track key contractual performance indicators and identify trends or areas of concern.

Identify contractual risks, gaps, and opportunities and escalate issues appropriately.

Ensure contract commitments are clearly communicated to internal stakeholders.

Support contract renewals, amendments, and extensions in partnership with appropriate leadership.

Operational Partnership Partner closely with Regional Directors, Service Center Managers, Dispatch, Safety, HR, Finance, and other internal teams to support successful contract execution.

Translate customer expectations into clear operational priorities.

Participate in operational reviews and develop action plans for identified performance gaps.

Follow up on action items and hold responsible parties accountable for completion.

Help identify recurring operational…