Part Time Universal Banker

Merchants Bank,
Hastings
, is seeking a part-time Universal Banker I. 20-25 hours/week. Hours will vary to cover branch hours Monday-Friday and a Saturday rotation. This position be based at the Hastings branch and will occasionally work at other nearby branches.

Duties include serving customers by processing various banking and financial transactions, account inquiries, and opening new deposit account relationships. You will provide exceptional customer service and proactively offer a range of banking products and services to meet the financial needs of our customers.

Must have strong communication skills, comfortable with extensive customer contact, have sales experience, and a strong ability to multi-task and prioritize. Customer service and cash handling experience required and banking experience is a plus.

Merchants Bank offers competitive wages and benefits for our part-time employees including vision insurance, 401(k) retirement plan; bonus plan; paid time off; and a variety of voluntary supplemental insurance options.

Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve as a primary point of contact for customers, assisting them with various banking and financial transactions, account inquiries, opening new account relationships and safe deposit boxes, and making product recommendations in an efficient and friendly manner.

The Universal Banker will play a crucial role in building customer relationships. You will also play an important role in fraud prevention.

• Open & maintenance basic checking and savings deposit accounts
• Process banking transactions in the Teller area
• Open, close and maintain safe deposit boxes
• Serve as a Vault Attendant if needed in the Branch
• If person is doing more than 50% Teller work, they may report to the Lead Teller and be considered in the Teller Department
• Experience required:
  Relevant customer service experience; banking experience a plus
• Education required:
  
  High school diploma or equivalent

• Ensure that internal and external customers receive outstanding service from every employee (and speak up when they do not).

• Be efficient and accurate when processing customer transactions, as outlined in current policies and procedures

• Provide excellent customer service by greeting customers, seeking to understand their needs, and offering them personalized solutions.

• Provide high-quality consultative conversations to uncover needs and opportunities.

• Resolve customer issues and concerns promptly and effectively; escape when needed.

• Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may need assistance with.
• Stay calm, professional and focused under pressure.

• Build strong relationships with customers to understand their financial goals and identify opportunities to meet their needs.
• Foster long-term customer loyalty through ongoing relationship management and exceptional service.
• Build strong internal relationships with immediate coworkers as well as Merchants Bank employees in all shared services areas.

• Meet or exceed individual sales targets for banking products (such as deposit accounts, loans and credit cards).
• Conduct outbound sales activities (such as prospecting, lead generation, and follow-up on sales opportunities) as directed by supervisor.
• Collaborate with other team members to achieve branch sales goals and contribute to overall business growth.
• Respond to all customers inquires and forward any appropriate requests to other departments.
• Promote bank products by answering inquires; inform customers of new services and product promotions.
• Attend external customer meetings as requested.

• Maintain in-depth knowledge of the bank's products, services, and promotions.
• Educate customers on the features, benefits, and terms of various banking products to help them make informed decisions.
• Stay updated on industry trends, regulatory changes, and competitive offerings to provide accurate and up-to-date information to customers.