Food & Consumables Coach

Position Summary:

What you ll do... Leverages leadership to develop teams by teaching, training and actively listening to associates, touring stores, and providing feedback. Tour to Teach, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising and company direction. Introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives (for example store of the community and community outreach programs), ensures customer needs, complaints and issues are resolved, develops and implements action plans to correct deficiencies, and provides process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, budgeting, forecasting, and controlling expenses in the designated business area; confirms they are indexed to sales; monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow and operational processes; develops and implements action plans to mitigate shrink and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training and mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates, completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs;

identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports the company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.

Belonging and Integrity

Respect the Individual; builds high-performing teams, embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform.

Respect the Individual

Works collaboratively; builds strong and trusting relationships; communicates with impact, energy and positivity to motivate and influence.

Act with Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models Walmart values; supports Walmart s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us; fosters a sense of belonging, eliminates waste, participates in local giving.

Serve Our Customers and Members

Delivers results while putting the customer first; considers how, where and when customers shop and applies the EDLP and EDLC business models to all plans.

Strive for Excellence

Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; encourages learning from mistakes; drives continuous improvements; adopts and encourages new technologies and skills; supports others through change.

At Walmart, we offer…