Assistant Manager

Position Overview

An Assistant General Manager (AGM) is a growth role designed to develop future leaders who can think strategically about the store and, globally, about Caribou’s future. The AGM works in partnership with the General Manager to run the store and create an impact on the team and community.

• Demonstrates the DOING of Team Member and Shift Leader with ease, enthusiasm, and excellence.
• Develops their understanding of the business to the level of a General Manager over the course of a year.
• Acts as the spark for joy to everyone who walks into the store, creating real connections that last beyond the immediate interaction and teaching the team to do the same.
• Champions an environment that fosters goal‑surpassing speed through effective deployment, in‑the‑moment problem solving, and team motivation.
• Takes responsibility for hitting sales goals through the connection between speed and service.
• Leads problem resolution with calm, professionalism, emotional maturity, and a commitment to listening to understand.
• Makes connections between day‑to‑day behaviors and the end result, developing a broad understanding of the Profit & Loss statement.
• Organizes, executes, and improves administrative tasks, connecting daily/weekly/monthly responsibilities with overall business success.
• Manages all store funds while on shift by enforcing cash‑handling policies.
• Places, receives, and verifies orders; conducts inventory; controls waste and dates and rotates inventory when necessary.
• Thinks holistically about store success, focusing on not just one shift but the next and beyond.
• Seeks not just to solve problems but to understand root causes, creating sustainable change.
• Brings the Core Values to life in all actions:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Fully embraces growth and development in this role, bringing humility and curiosity to the team and role.
• Brings curiosity and a learner’s mindset, asking:
  What do I want to learn? What else can I do? What other experiences can I have?
• Takes ownership of their own development and is hungry for feedback and improvement.
• Leads with a global view of the Caribou brand – evolving from shift to store to district to company.
• Is a relentless culture champion, bringing purpose and values to life in every interaction.
• Creates an open and trusting relationship with the GM.
• Brings a competitive fire to the role, seeking to hit or beat goals in creating day‑making experiences.

• Required:
  
  1‑3 years of prior restaurant/retail experience requiring strong customer service commitment and orientation.
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.

• High school diploma or GED equivalent.
• Valid driver’s license and reliable transportation.
• 1 year of supervisory experience.

• Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or ability to accomplish requirements with or without reasonable accommodations.

$16.52 - $27.53 per hour. Starting pay is subject to local and state minimum wage regulations. The range reflects what the employer reasonably and in good faith expects to pay for this position.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

1823 Market Blvd, Hastings, Minnesota 55033

Caribou Coffee