Care Account Operations Advisor

Care Account Operation Advisor

Start Date:

08/24. Training will be 6 to 8 weeks, Monday - Friday 9am - 6pm CST. No PTO allowed during training period.

We build the restaurant platform that helps restaurants adapt, take control, and get back to what they do best.

Care Account Operations Advisors play an integral role in scaling our rapidly growing business by providing account maintenance, quality assurance of sensitive financial and tax information, and supporting both our external customers and internal Sales and Customer Success teams.

• Serve as a subject matter expert on all account operations processes, handling complex customer inquiries and issues via phone, chat, and email with empathy and precision.
• Own a case queue end-to-end, driving timely and accurate resolution. Partner cross-functionally with Sales, Onboarding, Billing, Payments, and other teams to coordinate seamless support across the customer lifecycle.
• Maintain meticulous attention to detail when processing sensitive account information to prevent downstream errors.
• Proactively identify process gaps and contribute ideas that improve team efficiency and the customer experience.
• Take on additional responsibilities as the team and business evolve.

• 2+ years of customer-facing experience, ideally in an escalations or account management environment.
• Demonstrated ability to navigate complex, multi-step issues with accuracy and calm under pressure.
• Exceptional written and verbal communication skills – you can explain complicated things clearly.
• Relentlessly detail-oriented with strong organizational habits.
• Comfortable partnering cross-functionally and advocating for the customer across teams.
• Strong sense of urgency and ability to prioritize in a fast-paced environment.
• Experience with Salesforce or another CRM is a plus.

We strive to provide competitive compensation and benefits programs that help attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with flexibility to meet Toasters’ changing needs. Learn more about our benefits at

The base salary range for this role is $70,000—$80,000 USD. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. Learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy:

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.