Marina Dockage Coordinator

Description

Reports To: Operations Manager
Secondary Reporting To: President

Kings Cove Marina is seeking an organized, customer-focused Marina Dockage Coordinator to coordinate our wet-slip, dry-storage, PWC, and winter-storage customer operations.

This position manages the dockage and storage customer process, including inquiries, space assignments, agreements, customer and vessel records, billing coordination, insurance documentation, renewals, and ongoing customer service.

The Marina Dockage Coordinator also serves as a central point of coordination among Dockage, Sales, Gas Dock, Service, Accounting, Maintenance, the Marine Store, and Marina management. Success in this role requires excellent organization, accuracy, communication, professional judgment, and follow-through.

• Coordinate wet-slip, dry-storage, PWC, and winter-storage assignments.
• Assist customers in identifying appropriate spaces based on vessel dimensions, availability, operational requirements, and Marina policies.
• Maintain accurate records of available, occupied, reserved, and assigned spaces.
• Coordinate renewals, new-customer assignments, transfers, cancellations, boat changes, ownership changes, and other customer updates.
• Maintain waiting lists and prospective-customer information when applicable.
• Refer nonstandard arrangements and significant exceptions to the Operations Manager.

• Prepare, distribute, review, and maintain dockage and storage agreements and related documents.
• Confirm that agreements contain complete customer, vessel, insurance, signature, and payment information.
• Create and maintain accurate customer, vessel, dockage, storage, billing, and contact records.
• Process or coordinate invoices, payments, deposits, account questions, and billing corrections.
• Maintain approved rates and billing codes in Dock Master or other designated systems.
• Coordinate delinquent accounts, unusual payment arrangements, and significant account discrepancies with Accounting and management.
• Protect confidential customer and financial information.

• Monitor vessel insurance information and obtain updated documentation when required.
• Follow up with customers regarding missing agreements, expired insurance, unpaid balances, or other incomplete requirements.
• Maintain working knowledge of Marina Rules and Regulations.
• Document and coordinate customer compliance matters.
• Refer repeated violations, policy exceptions, significant disputes, or liability concerns to the Operations Manager.

• Serve as a primary contact for current and prospective dockage and storage customers.
• Respond to questions regarding space availability, agreements, billing, Marina services, policies, and facilities.
• Handle complaints professionally and coordinate resolution with the appropriate department.
• Follow through on customer matters until they are resolved or transferred to the responsible person.
• Observe docks and customer-use areas for unsafe conditions, damage, maintenance concerns, or rule violations.
• Report safety concerns promptly and coordinate authorized repairs with Maintenance, Service, contractors, and management.
• Issue and maintain customer access cards or other Marina credentials.

• Assist Sales with dockage and storage arrangements for boat purchasers.
• Coordinate customer, vessel, insurance, billing, and space-assignment changes resulting from boat sales, trades, or ownership changes.
• Help coordinate launch, haul-out, commissioning, delivery, and storage requirements associated with boat sales.
• Assist with Gas Dock customer service and operational coordination.
• Coordinate Gas Dock matters involving customer accounts, transactions, supplies, equipment, maintenance, and facilities.
• Promptly report fuel-dock safety concerns, spills, equipment failures, and customer incidents.

• Provide reasonable office, receptionist, and Marine Store support as operating needs require.
• Assist with Marina communications, customer programs, promotional activities, and special…