Student Worker - Information Technology

Position Overview:

We are seeking a proactive and technically inclined IT Student Worker to join our IT Helpdesk team. The chosen candidates will play a pivotal role in providing comprehensive technical support to faculty, staff, and students. This role requires effective communication, strong problem-solving skills, and a keen interest in customer service. The position offers valuable learning opportunities in a dynamic IT environment.

Hiring for the academic year.

Duties and Responsibilities:

• Provide responsive technical support via various channels including phone, email, ticketing system, and in-person interactions.
• Effectively communicate technical solutions both in written and verbal form, ensuring clarity and ease of understanding.
• Uphold a student-centered approach, consistently delivering exceptional customer service.
• Collaborate with team members to ensure efficient operations and seamless user experience.
• Identify, research, and resolve technical issues while adhering to department standards.
• Document, track, and assign support requests, maintaining accurate records for reference.
• Escalate complex issues to appropriate personnel and facilitate follow-up until resolution.
• Conduct initial troubleshooting for IT concerns such as A/V problems in classrooms, end-user support for system settings, WiFi connectivity, login and password issues, printer troubleshooting, and basic support for personal devices.
• Assist with iPad-related tasks including basic troubleshooting, processing returns, and supporting Apple Care-related repairs.
• Offer guidance on data backup procedures and assist users with data backup.
• Provide basic support for personal devices like phones (iOS and Android) and gaming devices.
• Aid in the movement and relocation of IT equipment as required.
• Conduct miscellaneous tasks to contribute to the overall efficiency of the IT Helpdesk operations.
• Organize and label equipment, contributing to inventory management.

Preferred Qualifications:

• Open to any full time student in any major
• Interest in technology and eagerness to learn.
• Strong customer service skills, with a focus on user satisfaction.
• Effective problem-solving skills to analyze and resolve technical issues.
• Basic understanding of operating systems, software applications, hardware components, networking, and communication principles.
• Ability to communicate technical information clearly to users of varying technical backgrounds.
• Capacity to work collaboratively in a diverse community.
• Flexibility to adapt and learn new technologies.

Application Instructions:

To apply , please submit your resume and a cover letter outlining your interest in the position, relevant qualifications, and any prior customer service or technical experience. This position averages 32 hours per week.