IT Operations Supervisor

• Employee Type Exempt
• Manage Others Yes

The IT Operations Supervisor plans, coordinates, and oversees day-to-day information technology operations for Premium Peanut’s Douglas, Georgia location and other assigned sites. This role is responsible for infrastructure reliability, cybersecurity administration, end-user support, systems documentation, project execution, and direct supervision of junior IT staff. The position is expected to exercise independent judgment on matters of significance, manage a recognized IT function, and ensure alignment of technology operations with business continuity, security, and operational objectives.

· Lead, assign, monitor, and evaluate the daily work of junior IT staff; establish performance expectations; conduct training and coaching; document performance; and provide recommendations regarding hiring, promotions, disciplinary action, and other changes of status.

· Manage the IT operations function for assigned facilities, including prioritization of service requests, escalation handling, outage response, and continuous improvement of support processes.

· Administer and oversee enterprise infrastructure, including servers, storage, virtual environments, Microsoft 365, Active Directory, DNS, DHCP, Group Policy, endpoint management, print services, and related core services.

· Coordinate installation, maintenance, upgrades, lifecycle replacement, and support for desktops, laptops, servers, phones, printers, network equipment, and integrated hardware across multiple locations.

· Monitor network and system performance; troubleshoot hardware, software, and connectivity issues; analyze root cause; document corrections; and implement preventive measures.

· Direct backup, restoration, disaster recovery, cybersecurity, patching, and failover processes; perform or delegate recurring system audits and validation of backup integrity.

· Develop, maintain, and enforce departmental procedures, technical standards, inventories, diagrams, and other system documentation required for continuity, compliance, and efficient support.

· Manage or coordinate IT projects, including timelines, task assignments, vendor interactions, risk identification, communication of status, and implementation of approved changes.

· Review and approve department technology purchases within delegated authority and established procurement rules; monitor spending against budget and business needs.

· Collaborate with management, vendors, and internal stakeholders to assess needs, recommend solutions, and ensure secure, stable, and efficient technology operations.

· Maintain appropriate confidentiality, information security, and access controls for company systems, employee information, financial data, and operational systems.

· Participate in after-hours support, scheduled maintenance windows, and emergency response as business needs require.

· Perform other related duties consistent with the scope, responsibility, and purpose of the position.

· Directly supervises at least two junior IT employees or the equivalent labor allocation.

· Schedules and assigns work, monitors quality and timeliness, approves time as assigned, and ensures policy compliance.

· Provides input that is given particular weight regarding hiring, advancement, discipline, training, and performance evaluation.

· Ensures staff follow documented procedures, change controls, security practices, and support standards.

· Bachelor’s degree in computer systems, information technology, computer science, or a closely related technical field; equivalent combination of education and directly related experience may be considered.

· Demonstrated experience administering Microsoft Windows Server environments and enterprise desktop support.

· Experience managing Active Directory, DNS, DHCP, Group Policy, Remote Desktop Services, Microsoft 365 administration, and Power Shell.

· Working knowledge of enterprise networking concepts, switching, routing, firewall administration, and virtualization platforms such as VMware or Proxmox.

· Demonstrated…