Web Hosting & Infrastructure Technician

Our partner is a growing technology organization that designs, hosts, and supports hundreds of customer-facing Word Press websites, helping businesses maintain secure, reliable online experiences while continuing to modernize its hosting infrastructure. They're adding another technical professional to help strengthen day-to-day hosting operations and support their continued growth.

This opportunity is ideal for someone who enjoys solving real infrastructure problems, keeping production environments healthy, and working across a variety of technical challenges rather than focusing on a single specialty.

The environment is operational by nature and highly hands‑on. One day may involve troubleshooting a DNS issue or investigating a website outage, while the next could include launching a new customer website, renewing SSL certificates, resolving Linux server issues, or supporting a Word Press environment. Success comes from curiosity, ownership, and the ability to diagnose problems quickly while balancing multiple priorities.

• BS in Computer Science, Information Technology, or equivalent experience/field
• Proven experience supporting web hosting environments for customer-facing websites.
• Hands‑on background administering Linux servers and troubleshooting from the command line.
• Experience working with Word Press hosting, website migrations, and production website support.
• Strong track record managing DNS records, domain configurations, SSL certificates, and website launches.
• Exposure to customer-facing technical support in hosting providers, MSPs, SaaS companies, or website agencies.

• DNS
• Web Hosting
• Word Press
• Technical Troubleshooting
• Customer Support
• SSH
• Linux Command Line
• SSL Certificates
• Website Launches
• Cloudflare
• Apache
• Website Migrations
• Website Outages
• SPF
• DKIM
• DMARC
• AWS
• Problem Solving

• Support and maintain customer-hosted web environments to ensure high availability and reliability.
• Troubleshoot hosting-related issues affecting production websites.
• Configure, manage, and troubleshoot DNS records and domain settings.
• Launch new customer websites and support migration activities.
• Administer Linux servers and perform routine operational maintenance.
• Investigate website outages and restore services as quickly as possible.
• Support Word Press environments by diagnosing and resolving infrastructure-related issues.
• Manage SSL certificate installation, renewal, and troubleshooting.
• Resolve email delivery issues related to DNS and hosting configurations.
• Respond to customer technical support requests and production escalations.
• Collaborate with engineering teammates on hosting improvements and operational initiatives.
• Assist with customer onboarding and technical implementation activities.
• Monitor hosting environments to identify and resolve issues proactively.
• Document technical solutions and operational procedures.
• Help improve the stability, security, and scalability of the hosting environment over time.