Heartwell Renewables - Corporate Support and Network Technician

Heartwell Renewables - Corporate Support and Network Technician

Location:

Hastings, NE, US, 68901

Welcome to Love's! Our team at Heartwell Renewables is seeking an on-site Corporate Support Technician I to assist internal Heartwell customers by delivering frontline support for endpoint computing, network intake requests, peripherals, printers, audiovisual systems, and on-site technology needs. This role involves collecting essential information for network requests, such as location, device type, port requirements, and urgency, prior to execution or escalation.

The position demands strong attention to detail, professionalism, courteous customer service, and effective collaboration with Network Services and other technical teams to resolve issues and support planned projects.

Job Functions:

• Act as the intake point for network requests by gathering required details such as location, device type, port needs, and urgency before execution or escalation.
• Coordinate with Network Services for configuration changes, troubleshooting beyond onsite scope, and planned network work.
• Troubleshoot onsite hardware, software, endpoint, peripheral, printer, audiovisual, and Microsoft Office issues across Love's corporate computing environment.
• Perform onsite analysis, diagnosis, and resolution of technology problems for end users, and recommend or implement corrective solutions.
• Receive and respond to incoming calls, emails, personal requests, and support cases regarding technology problems in a timely manner.
• Document failures, repairs, installations, removals, and support activity using Heartwell ticketing systems and incident management guidelines.
• Support hardware asset management by tracking endpoint assignments, updates, moves, replacements, and returns in accordance with established procedures.
• Assist with endpoint setup, maintenance, and security readiness to ensure devices are properly configured, documented, and ready for business use.
• Work in IDFs/MDFs while following proper documentation, cable management, and operational standards.
• Advise users on systems, services, and technology solutions that meet business needs.
• Access construction areas as needed to support technology installations, moves, troubleshooting, and project work while following all site safety protocols.
• Participate in the corporate support on-call rotation and perform after-hours duties as necessary.

Required Skills:

• Strong troubleshooting skills in corporate end-user computing environments, including endpoints, peripherals, printers, audiovisual systems, and Microsoft Office applications.
• Proficiency with enterprise network hardware, including Ethernet switches, wireless access points, patch panels, structured cabling, and basic LAN/WAN concepts.
• Comfortable working in IDFs/MDFs while adhering to management, safety, documentation, and cable management standards.
• Knowledge of hardware asset management practices, including endpoint inventory, assignment tracking, lifecycle updates, and accurate documentation.
• Ability to comply with posted safety requirements and site access procedures in restricted or construction-related work areas.
• Demonstrated ability to communicate effectively with technical and non-technical audiences across all organizational levels, choosing the most appropriate communication method.
• Ability to deal with complex problems, make sound decisions under pressure, and determine the most appropriate solution.
• Ability to prioritize work, manage timelines independently, and see tasks through completion.
• Ability to interpret technical documentation and resolve problems using established methods.
• Ability to work effectively in a collaborative team environment while independently supporting onsite needs as required.
• Ability to act with discretion regarding sensitive information.
• Keen attention to detail.
• Experience with remote access support tools, such as Bomgar, is preferred.

Experience and Qualifications:

• Bachelor's or Associate's degree in Computer Science, Management Information Systems, or a related field plus 3 years of desktop/helpdesk experience, or High School diploma plus 5 years of desktop/helpdesk leadership experience.
• Experience with Salesforce or Service Now help desk support systems preferred, but not required.
• IT certifications such as A+, MCP, MCDST, CCNA, etc. are preferred, but not required.
• Previous experience in a 24x7x365 corporate IT operations environment is preferred but not required.

Typical Physical Demands:

• Ability to safely lift, rack, and mount network equipment up to 35 lbs.
• Ability to work in network equipment areas for limited periods.
• Ability to utilize hand and power tools for installation, cabling, and hardware replacement.
• Ability to engage in repetitive motions including movements of the hands, wrists, or fingers.
• Ability to crouch, bend, crawl, reach, pull, and grip as needed.
• Ability to speak clearly and communicate technical information to others.
• Ability to hear, including perceiving the nature of sounds at normal speaking levels…