Hospitality Assistant - Bank

Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team!

You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well‑organised dining spaces, managing stock and temperature checks, and assisting residents with their day‑to‑day non‑care needs.

If you have a passion for creating a warm, welcoming environment and making people feel at home, we’d love to hear from you.

Apply now and become part of something meaningful!

• All team members receive 1 free meal per shift.
• Uniform provided.
• Enhanced Bank Holiday pay.
• Recognition and staff appreciation initiatives.

Hastings Court, 314 The Ridge, Hastings TN34 2RA

0 hours per week

£12.60 per hour

Bank

Days

Our Hospitality Assistants assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team. This is a key role at the heart of our residents’ daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.

• Assisting with meal service either in resident rooms or dining rooms.
• Ensuring that water/drink jugs are regularly refilled in resident rooms.
• Help set up and clear down tables before and after lunch service.
• Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
• Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
• Attending to residents’ non‑care related needs including opening/closing curtains, changing TV channels, etc.

• Previous experience of working in a similar role within a luxurious setting.
• 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
• Customer‑facing experience including building working relationships with internal and external stakeholders.

• Reliable and punctual.
• Ability to work as an effective team member.
• A professional personal appearance and standards.
• Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
• Able to develop good working relationships and represent the organisation professionally.
• Able to build trust and demonstrate an awareness and understanding of individual differences.
• Motivated to go above and beyond, and to work with passion and enthusiasm.
• Motivated to contribute towards the team and home goals.
• A commitment to grow and learn new things at work.
• Able to remain approachable and calm under pressure.

“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family.

• Family
• Integrity
• Respect
• Exceptional
• Sustainable

If you’re ready to start your journey and make a difference, then don’t delay and apply today!

We run background checks on all new hires in this position.