Assistant Head Housekeeper

Job Title : Assistant Head Housekeeper

Hours : 30 hours per week

Rate of Pay : £13.15 ph

Location : Hastings Hotel

Join our dynamic team at Bannatyne as an Assistant Head Housekeeper! If you’re passionate about delivering exceptional cleanliness standards and have a passion for leading and motivating teams, this role is for you.

You’ll support the Head Housekeeper in overseeing daily operations, ensuring our club stays spotless and welcoming for all our guests.

• B-Fed - complimentary lunch or breakfast.

• Flexible schedule.

• 28 days annual leave increases with tenure.

• Free gym membership.

• Complimentary gym membership for another person (after 2 years service).

• Discounted Spa Treatments - 30%

• Discounted Spa Goods - 20% ELEMIS Products.

• Discounted Meals and Beverages - 50% cafe/bar.

• Career & Personal Development training.

• Mental Health, Well-Being and EAP Services.

• Length of Service Awards.

• Staff Awards and Bonuses.

• Discounted entertainment and shopping.

• Assist in leading, training, and motivating the housekeeping team to deliver exceptional service and maintain high cleanliness standards.

• Monitor staff performance, provide feedback, and support their professional development.

• Coordinate daily team briefings, assigning tasks and areas of responsibility.

• Ensure all rooms and public areas are cleaned and maintained according to company standards and procedures.

• Conduct regular inspections of rooms, public areas, and back‑of‑house areas to ensure they meet the required standards.

• Report any maintenance issues to the relevant department and ensure timely follow‑up.

• Assist in managing housekeeping inventories and control stock levels of cleaning supplies, linens, and guest amenities.

• Address and resolve guest complaints and requests promptly and professionally, ensuring a positive experience.

• Collaborate with the front desk and other departments to ensure smooth communication and coordination of guest needs.

• Ensure compliance with health and safety regulations, including COSHH (Control of Substances Hazardous to Health) guidelines.

• Conduct regular risk assessments and ensure that safety protocols are followed by all team members.

• Assist in implementing company policies and procedures, ensuring all staff are trained and aware of emergency procedures.

• Assist the Head Housekeeper with scheduling, payroll, and attendance records for the housekeeping team.

• Maintain accurate records of inventory, inspections, and cleaning schedules.

• Assist with budget management, identifying cost‑saving opportunities without compromising service quality.

• Previous experience in a supervisory or senior housekeeping role within the hospitality, leisure, or related industry.

• Strong leadership and team management skills with the ability to motivate and develop a team.

• Excellent attention to detail and a commitment to maintaining high standards of cleanliness and presentation.

• Strong communication and interpersonal skills, with the ability to interact effectively with guests, team members, and other departments.

• Good organisational and time management skills, with the ability to multitask and prioritise effectively.

• Knowledge of health and safety regulations, including COSHH, and a commitment to maintaining a safe working environment.

• Flexibility to work shifts, including weekends and holidays.

It would be desirable if you have an NVQ Level 2 or 3 in Hospitality, Housekeeping, or a related field. It would also be advantageous if you had First Aid and Fire Safety certifications.

At Bannatyne, you'll work in a supportive and energetic environment where your skills are valued, and there are plenty of opportunities for growth and development.

Enjoy great benefits like free club membership, discounts on our services, and a friendly team atmosphere that makes every day rewarding.

If you're ready to take the next step in your career and make a real impact, Bannatyne is the place for you!