Sales Support Agent

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work
, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services.

Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit  .

The Sales Support Agent supports Express 4x4 Truck Rental. At Express 4x4 Truck Rental, we specialize in flexible, affordable mid- to long-term truck rentals, with a commitment to on-time delivery anywhere in North America. We are currently one of the largest pick-up truck rental providers in the US.

The Sales Support Agent position will work in a team environment assisting our Sales Support Manager, Sales Support Team and Sales Team. This role is primarily responsible for assisting with the on-renting and off-renting sales processes. For the on-rent process, this includes reservation conversion, vetting, registrations, fulfillment, training and responding to customer inquiries and requests. For the off-rent process, this includes all aspects of the truck return process and provide administrative and customer support for each aspect of the rental cycle.

We have a Nationwide footprint serving the entire US from our corporate office. This position is in an office setting and does not interact face to face with customers or vendors. The work environment interacts with customers and vendors via phone and email.

• Responsible for the administrative cycle of opening rental agreements, the off-rent process and closure of rental agreements, including support of the billing process.
• Responsible for continuous improvement and development of on-rent and off-renting processes with the current operating system. Directly interacts with IT on corrective measures, problem solving and input on creating more efficient processes
• Customer interaction and general problem solving on all aspects of the on-renting and off-renting cycles of service
• Handle incoming customer communication via phone and email, providing answers to customers or redirecting to the appropriate team/individuals.
• Reconciling available fleet and coordinating movement of vehicles. Interacting with vendors and dealers via phone, as necessary, to locate vehicles.
• Perform various office administrative duties as needed including but not limited to filing, key reconciliation, project support and updating customer files.
• Assist in local delivery of rental vehicles, as needed.
• Support special projects as needed.

• High School diploma or GED required
• 2+ years college or associate degree preferred
• 2+ year(s) experience in the rental industry (vehicle/equipment)
• Valid driver’s license
• Strong verbal and written communication skills
• Basic problem-solving ability
• Ability to work independently and in a team environment

This job operates in a professional environment and routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, printers and fax machines. Office environment in Hatboro, PA. Hybrid work schedule, with one day remote and four days onsite. Periodic travel may be required.

Note:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The hiring range for this role is: $45,000-$55,000 USD Annual. This role is classified as non-exempt for purposes of all applicable wage and hour…