Receptionist, Administrative​/Clerical

This is a permanent Receptionist role at Avery Healthcare's Acacia Mews Care Home in Hatfield. The successful candidate will be responsible for providing professional, high-quality customer service as the first point of contact within the home, as well as completing various administrative tasks.

As a Receptionist at Avery Healthcare, your focus will be on offering exceptional customer service to residents, visitors, and staff. You will be the first point of contact for the home, answering telephone enquiries, redirecting calls, and recording messages. Additionally, you will be responsible for completing reception-related administration, maintaining databases, and providing general administrative assistance as required by the General Manager.

The role also involves liaising with the Housekeeping team to ensure the reception area is well-maintained.

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. With a vision of 'creating meaningful lives together', Avery is committed to offering exceptional care and support across its growing network of over 100 homes. The company believes the later years of life should be as enriching as any other and is passionate about creating meaningful experiences for both residents and employees.

Package

Description:

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day. Your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career.

And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award‑winning team as a Receptionist at Acacia Mews Care Home in Hatfield. If this sounds like the place for you, we'd love to hear from you!

Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home and to provide a range of administrative services.

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem-solving and client complaints.

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

• To be successful in this role, you will need excellent communication skills, both verbal and written, as well as confidence in using computers. A positive, friendly, and welcoming attitude is essential, along with some previous exposure to problem‑solving and client complaints.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.