Collections Administrative Associate

Collections Administrative Associate

REPORTS TO:

Collections Manager

SUMMARY/OBJECTIVE:
Assists in the performance of various duties in support of the legal and compliance requirements of Credit Solutions. Provide clerical assistance to the Collection Department. Answer phones, process correspondence, and maintain accurate files. Make recommendations on actions that should be taken if loan collateral is in jeopardy, reporting to the Collections Manager.

FLSA Classification:
Non-Exempt

Department:
Administration

Supervisory Responsibilities:

NONE

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Process all correspondence for collections department, ensuring accuracy of work. Create form letters, type labels, and provide general administrative support.
• Analyze accounts to identify next steps (i.e., account types, amount owed, credit score, collateral value, etc.)
• Maintain collection files according to department procedures.
• Input data into the credit union’s collection system and generate reports as requested.
• Supervise mailing of payment notices, ensuring that credit union errors are detected promptly and corrected.
• Provide members with a complete explanation of the loan’s status as requested.
• Prepare information needed or required by collection agency, and post receipts from collection agency.
• Correspond with attorneys regarding accounts that have been sent out for legal. Works with other staff members to maintain proper timing, action plans, and procedures for completing act letters, repo packets, and loan work outs, as well as preparing and completing correspondence, reports, payment processing, system file maintenance, and other documentation.
• Works with the Collections Administrative Specialist to ensure timely follow up to e‑Oscar and dispute processing, as well as appropriate legal follow up.
• Prepares, processes, and notates system expense invoices.
• Assists with processing of writs of execution and bankruptcy filings, following appropriate guidelines.
• Assists with processing Month End imports, data entry, and report compilation.
• Maintains appropriate CFPB compliant follow up specifically regarding applicable work out correspondence time frames.
• Assists in performing duties as liaison to outside counsel.
• Assists in handling of incoming collection calls on an overflow basis.
• Prepares materials and provides training on department objectives and functions.
• Is responsible for adhering to operational controls, including compliance with all required regulations and policies such as the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) to ensure the safety and soundness of the Credit Union and its members.
• Other duties as assigned.

High School Graduate or Equivalent (GED) plus a minimum of 3 years' experience required.

• Customer/Member Service
• Interpersonal/Team Player
• Motivated/Works Independently
• Analytical/Problem Solving
• Organizational Skills
• Project Management Skills
• Detail Oriented
• Verbal/Written Skills
• Microsoft Office
• Prioritize/Multi-task

This is a full-time position. Days and hours of work are Monday through Thursday 8:00 a.m. to 5:00 p.m. Friday 8:00 a.m. to 5:30 p.m., and occasional Saturdays from 9:00 a.m. until 1:00 p.m.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use…