Administrative Trip Entry Clerk

Position Summary

Grove Transit is looking for an Administrative Trip Entry Clerk to provide basic administrative and data-entry support for Go Ride operations.

This isan entry-level position, and training will be provided. No previous transportation or dispatching experience is required.

The primary responsibility of this position is simple: monitor incoming emails andenter transportation requests and trip information into our computer system.

Theideal candidate is someone who is comfortable using a computer and email, pays attention to details, can follow instructions, and is willing to learn.

This isnot a dispatcher position. Transportation and dispatching decisions will behandled by the appropriate Dispatch or Operations team members.

• Monitor an assigned email inbox for transportation requests.
• Entertrip information from emails into the transportation system.
• Enter basic information such as passenger name, pickup location, destination, date,and requested pickup or appointment time.
• Update trips when changes or cancellations are received.
• Double-check information before submitting it to help prevent data-entry errors.
• Let a supervisor or designated team member know when information is missing or unclear.
• Forward questions or issues to the appropriate team member when needed.
• Keepup with incoming emails during your assigned shift.
• Follow established instructions and procedures for entering trips.
• Assist with other basic clerical and administrative tasks as needed.

• High school diploma or GED.
• Basic computer skills.
• Comfortable using email.
• Ableto learn a computer-based transportation system.
• Ableto accurately copy information from an email into a computer system.
• Ableto follow written and verbal instructions.
• Good attention to detail.
• Dependable and able to maintain regular attendance.
• Ableto communicate professionally with coworkers and supervisors.

Experience with any of the following is helpful, but you do not need this experience toapply:

• Microsoft Outlook or other email programs
• Dataentry
• Officeor clerical work
• Customer service
• Transportationor healthcare
• Route Genieor similar software

You maybe a good fit for this position if you:

• Are comfortable working on a computer throughout the day.
• Canread an email and accurately enter the information into another system.
• Pay attention to names, addresses, dates, and times.
• Canfollow a step-by-step process.
• Are comfortable asking questions when you are unsure.
• Canstay organized while receiving multiple emails.
• Are dependable and ready to learn.

This isa full-time daytime position, Monday through Friday.

Regular and reliable attendance is required.