Field IT Support Specialist

Field IT Specialists provide a variety of information technology support services including, but not limited to, connectivity, hardware and software support, and overall Field IT incident & service request resolution. The role also provides support and delivery of Enterprise and Business Unit projects and initiatives.

• Competitive salary bonus plan
• Paid vacation, holidays, and sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job and cross‑training opportunities
• Encouraging and collaborative team environment
• Zero Harm safety policy commitment

• Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)
• Provide software support and local infrastructure service support (e.g., server, network, and VOIP)
• Assist in identifying and capturing Enterprise and BU project demand (e.g., planned and unplanned)
• Provide Tech Hut services in region
• Execute PC lifecycle management and perform asset management tasks as required by Corporate IT
• Provide onsite Smart Hands (e.g., support and liaison with 3rd party and internal JCI Support teams)
• Support Identity and Access Management requests (e.g., provisioning, de‑provisioning, access validation, authentication, network share, and troubleshooting)
• Support local IT security compliance (e.g., commsroom set‑up, maintenance, and access) as needed
• Assist compliance teams with audit tasks
• Provide satellite office support and travel for field visits, when needed
• Support vendor management as needed
• Support IT procurement as needed
• Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware when the Service Desk cannot resolve the problem
• Deliver Field IT Services in accordance with SLT’s using JCI Service Management toolset
• Proactively communicate and provide updates to customers
• Provide differentiated SLAs for customer‑related requests or incidents

• Degree in Computer Science or related field preferred, or equivalent experience
• 5 years of IT Support experience preferred
• Industry Certifications (e.g., MS Certified IT Professional, MS Certified Technology Specialist, Information Systems Professional, CompTIA A+, Network+, Security+) highly preferred
• Excellent written and verbal communication skills
• Strong customer service skills—friendly, approachable, and motivated with a strong work ethic and high degree of integrity
• Good team player, self‑starter, fast learner, problem solver
• Ability to work independently

HIRING SALARY RANGE: $60,000 - $70,000.