Software Integration Analyst I

The University of Southern Mississippi is currently accepting applications for the position of Software Integration Analyst I.

Location Hattiesburg 118 College Drive Hattiesburg, Mississippi,  United States

Division iTech Administration Position Type Staff Employment Status Full Time Grant Funded No Salary Range 43,888. Pay Grade E09

Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B).

Responsible for all aspects of administration and support for selected third party and in-house application software. Responsibilities include installation, configuring, maintaining, and support in all environments including development, QA, and production in cooperation with system administrators, developers, DBA’s, architects, and the Call Center. Off-hour’s support and on-call availability are required.

• Install, upgrade, patch, analyze, develop, implement/deploy, debug, test, monitor, and support software applications automated scripts and reports, and integration with other university and third-party applications in production and development environments.
• Reviews technical documents, periodicals, correspondence, attends training, and cross-trains other Software Integration Analysts to keep current with customer service, compliance, software, and hardware techniques.
• Communicates to university constituents and external vendors regarding escalating production issues, coordinated outage responses, customer notification, follow-up messages, time estimates, system changes (maintenance releases, bug fixes, enhancements), user satisfaction reviews, and serves as a mediator between the IT team, customers, and external vendors.
• Provides third-tier customer support for the customers that use supported software applications within stated guidelines and according to Service Level Agreements if applicable. Documents the configuration, installation, update processes, and basic use of applications by building appropriate information guides and release notes for both administrators and end users.
• Creates supplemental application reports, queries, data integration processes, solutions for business needs, and provides quotes for supported application-related purchases including software and peripherals.
• Monitors systems, incident and request tickets, daily scripts and reports, logs, and customer communications to prevent imbalances and bottlenecks and to ensure delivery of critical data. Performs other duties as assigned.

Bachelor’s degree from an accredited college or university and a minimum of three years’ related experience. Directly related experience may be substituted for the education requirement on a year-for-year basis.

• Basic Unix/Linux and windows navigation skills
• Ability to debug complex technical issues involving multiple systems
• Excellent documentation, organizational, and communication skills
• Ability to work within designated bounds of authority and confidentiality
• Self-motivated and able to work in a team and independently with little supervision
• Ability to work directly with faculty/staff/students in a professional manner to identify business needs, meet application requirements and troubleshoot potential issues.
• Open to learning/implementing new concepts and/or technologies.
• Demonstrated punctuality and an excellent work attendance record
• Demonstrated independent thinking and decision-making skills
• Ability to handle a high volume of tasks and prioritize those tasks as necessary

Ability to modify basic Linux shell, sql, pl/sql scripts

Ability to execute scripts in development and production environments

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a…