Lending Systems Administrator

Summary

The Lending Systems Administrator (Laser Pro and Identifi) is responsible for the administration, configuration, and support of the bank's loan documentation and imaging platforms. This position serves as the primary point of contact for lending systems support, maintaining Laser Pro and Identifi configurations, compliance content, document workflows, security, and system performance while resolving user issues and coordinating with vendors as needed.

The administrator partners with lending, operations, compliance, and technology teams to ensure systems remain compliant, efficient, and aligned with business needs. The ideal candidate combines lending operations knowledge with technical system administration experience and serves as a liaison between end users, the Lending Systems department, and third‑party vendors.

The Lending Systems Administrator (Laser Pro and Identifi) is responsible for the administration, configuration, and support of the bank's loan documentation and imaging platforms. This position serves as the primary point of contact for lending systems support, maintaining Laser Pro and Identifi configurations, compliance content, document workflows, security, and system performance while resolving user issues and coordinating with vendors as needed.

The administrator partners with lending, operations, compliance, and technology teams to ensure systems remain compliant, efficient, and aligned with business needs. The ideal candidate combines lending operations knowledge with technical system administration experience and serves as a liaison between end users, the Lending Systems department, and third‑party vendors.

• Laser Pro Configuration & Document Administration:
• Serve as the primary administrator for the Laser Pro loan documentation platform, including product configuration, document package setup, user roles, security settings, and access controls.
• Maintain loan document templates, custom documents, bank‑defined fields, disclosures, and state‑ and product‑specific content in coordination with Loan Operations, Credit, and Compliance.
• Apply and test Laser Pro compliance updates, regulatory content releases, and version upgrades issued by the vendor, validating changes in a test environment before production release.
• Maintain the loan policy, fee, and rate tables that drive document generation, ensuring configurations reflect approved bank products and current regulatory requirements.
• Partner with Loan Operations, Loan Closing, and Compliance to research document‑related questions, validate document output, and correct configuration defects.
• Act as the liaison between the bank and the vendor when support cases or enhancement requests are required regarding Laser Pro functionality.
• Identifi Imaging Administration:
• Serve as the primary administrator for the Identifi imaging platform, including document type and index field maintenance, workflow queues, user provisioning, security groups, and access controls.
• Maintain the loan document imaging structure, including document code assignments, folder and cabinet configuration, and the mapping between imaging codes and the loan document imaging guide.
• Administer retention, archival, and purge settings in coordination with Compliance, Records Management, and Legal.
• Support audit, examination, and loan review requests by retrieving imaged documentation and validating completeness of the imaged loan file.
• Maintain imaging system documentation, including document code inventories, indexing standards, and gap analyses between imaging configuration and documented procedures.
• System Maintenance & Upgrades:
• Serve as system owner for Laser Pro and Identifi within the Lending Systems department.
• Maintain system updates, testing environments, and implement new features or version releases from the respective vendors.
• Monitor system performance, identify improvement opportunities, and implement optimizations to streamline document preparation and imaging workflows.
• Maintain system documentation and keep track of any changes made to configurations and workflows.
• Reporting & Analytics:
• Support business units, operations departments, and…