IT Customer Support Specialist

Posted Thursday, August 20, 2026 at 6:00 AM

MORE THAN A JOB!

If you are an ambitious individual looking for a fulfilling and challenging career, you can find it at one of Jones Capital’s family of companies. Today, our companies are pushing the boundaries of what’s possible, yet still holding true to the values that founded our first company in 1949. That’s why working with us is more than a job; it’s a rewarding lifelong experience.

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• Company:
  Jones Capital
• Position: IT Customer Support Specialist 2
• Location:
  
  Hattiesburg, MS
• Compensation:
  Commensurate with experience

Jones Capital is seeking a Microsoft 365-native IT professional to serve as our IT Customer Support Specialist 2. We run an entirely cloud-native environment built on Microsoft 365, Entra , Intune, and Azure, and we need someone who lives in that stack daily. The right candidate will carry hands‑on depth across the M365 ecosystem: tenant administration, identity governance, endpoint management, compliance tooling, and cross‑platform integration.

Relevant Microsoft certifications are strongly preferred and will be weighted heavily in the selection process. Candidates without certifications must demonstrate equivalent breadth through verifiable, hands‑on experience.

One or more of the following certifications are considered near-requirements. Candidates holding these will receive priority consideration:

• MS-102
• MD-102
• AZ-104
• SC-300
• MS-700
• AZ-305
• SC-100

Candidates without certifications must demonstrate 5+ years of hands‑on M365 tenant administration, Entra /Azure AD management, and Intune endpoint management at a comparable depth.

• Administer Exchange Online: mailboxes, mail flow rules, connectors, anti-spam/anti-phishing policies, message tracing
• Manage Teams administration: policies, channels, meeting settings, telephony/Teams Rooms where applicable
• Administer SharePoint Online and One Drive: site provisioning, permissions, external sharing policies, storage management
• Manage Microsoft 365 licensing across users and groups; enforce license governance policies
• Operate Microsoft Purview: compliance policies, retention labels, eDiscovery, DLP, Information Protection

• Administer Entra  (Azure AD): user and group lifecycle, dynamic groups, B2B guest access
• Configure and enforce Conditional Access policies; troubleshoot authentication failures across policy conditions
• Manage MFA, SSPR, and Password less/Windows Hello for Business deployments
• Administer app registrations and enterprise applications; configure SSO (SAML/OIDC) for SaaS integrations
• Monitor Entra ‑in and audit logs; investigate anomalies and respond to Identity Protection alerts

• Manage Windows and macOS devices through Intune: enrollment, configuration profiles, compliance policies
• Deploy and maintain Win
  32 and MSIX application packages via Intune; troubleshoot deployment failures
• Configure and enforce update rings, Bit Locker encryption, and endpoint security baselines
• Conduct hardware/software inventory and remediate non‑compliant devices

• Serve as escalation point from Tier 1; resolve complex incidents within SLA with full documentation
• Perform root cause analysis and engineer durable solutions to prevent recurrence
• Support multi‑tenant MSP environment: maintain context separation, tenant‑specific configurations, and cross‑org policy consistency
• Contribute to and maintain internal knowledge base with resolution patterns and runbooks

• Support Microsoft 365 integration projects including third‑party SSO migrations, eDiscovery workflows, and bulk provisioning
• Assist with Power Automate flows and integration touchpoints affecting M365 services

• 3–7 years of experience in IT support with a demonstrated focus on Microsoft 365 administration
• Hands‑on experience managing Entra  / Azure AD at a tenant admin level — not just end‑user operations
• Proven Intune endpoint management experience across enrollment,…