Information Technology Support Specialist

This position is based in Hattiesburg, MS and requires on-site presence in Hattiesburg, MS 1-2 days/week; remainder remote.

Client is seeking a Microsoft 365-native IT professional to serve as our IT Customer Support Specialist 2. We run an entirely cloud-native environment built on Microsoft 365, Entra , Intune, and Azure, and we need someone who lives in that stack daily.

The right candidate will carry hands-on depth across the M365 ecosystem: tenant administration, identity governance, endpoint management, compliance tooling, and cross-platform integration. Relevant Microsoft certifications are strongly preferred and will be weighted heavily in the selection process. Candidates without certifications must demonstrate equivalent breadth through verifiable, hands-on experience.

One or more of the following certifications are considered near-requirements. Candidates holding these will receive priority consideration:

• MS-102
• MD-102
• AZ-104
• SC-300
• MS-700
• AZ-305
• SC-100

Candidates without certifications must demonstrate 5 years of hands-on M365 tenant administration, Entra /Azure AD management, and Intune endpoint management at a comparable depth.

• Administer Exchange Online: mailboxes, mail flow rules, connectors, anti-spam/anti-phishing policies, message tracing
• Manage Teams administration: policies, channels, meeting settings, telephony/Teams Rooms where applicable
• Administer SharePoint Online and One Drive: site provisioning, permissions, external sharing policies, storage management
• Manage Microsoft 365 licensing across users and groups; enforce license governance policies
• Operate Microsoft Purview: compliance policies, retention labels, eDiscovery, DLP, Information Protection

• Administer Entra  (Azure AD): user and group lifecycle, dynamic groups, B2B guest access
• Configure and enforce Conditional Access policies; troubleshoot authentication failures across policy conditions
• Manage MFA, SSPR, and Password less/Windows Hello for Business deployments
• Administer app registrations and enterprise applications; configure SSO (SAML/OIDC) for SaaS integrations
• Monitor Entra
  -in and audit logs; investigate anomalies and respond to Identity Protection alerts

• Manage Windows and macOS devices through Intune: enrollment, configuration profiles, compliance policies
• Deploy and maintain Win
  32 and MSIX application packages via Intune; troubleshoot deployment failures
• Configure and enforce update rings, Bit Locker encryption, and endpoint security baselines
• Conduct hardware/software inventory and remediate non-compliant devices

• Serve as escalation point from Tier 1; resolve complex incidents within SLA with full documentation
• Perform root cause analysis and engineer durable solutions to prevent recurrence
• Support multi-tenant MSP environment: maintain context separation, tenant-specific configurations, and cross-org policy consistency
• Contribute to and maintain internal knowledge base with resolution patterns and runbooks

• Support Microsoft 365 integration projects including third-party SSO migrations, eDiscovery workflows, and bulk provisioning
• Assist with Power Automate flows and integration touchpoints affecting M365 services

• 3--7 years of experience in IT support with a demonstrated focus on Microsoft 365 administration
• Hands-on experience managing Entra  / Azure AD at a tenant admin level --- not just end-user operations
• Proven Intune endpoint management experience across enrollment, policy configuration, and app deployment
• Experience administering Exchange Online beyond basic mailbox management (transport rules, connectors, Defender policies)
• Familiarity with Microsoft Purview compliance tooling: eDiscovery, retention, DLP
• Excellent written and verbal communication; ability to document complex procedures clearly
• Strong work ethics aligned with Jones Capital's core values

• One or more active Microsoft certifications (MS-102, MD-102, SC-400, AZ-104, or equivalent)
• Experience in an MSP environment managing multiple tenants simultaneously
• Exposure to Meraki network administration (switching, VLANs, wireless, firewall policies)
• Experience with automation tooling:
  Power Shell scripting, n8n, Power Automate, or Graph API
• Associate's degree or bachelor's degree in IT, Computer Science, or related field

• Systems thinker: you connect the dots across identity, device, application, and data layers
• Ownership mentality: you close the loop on issues rather than passing them along
• Detail-oriented: configurations matter, you verify before you ship
• Collaborative: you communicate clearly with non-technical stakeholders and with senior engineers
• Adaptable: our environment evolves; you stay current on M365 roadmap and apply updates proactively