Customer Support Representative

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Provides front-line customer service support via phone to all Client’s internal and external customers.

• Provides assistance to customers during all phases of the inventory process.
• Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
• Maintains appropriate response times and abandon rates as defined in the department’s goals.
• Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
• Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.
• Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
• Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.
• Maintains a working knowledge of the computer programs currently in use in the department.
• Performs other duties as assigned.

• HS diploma or equivalent level required.
• Prefer some prior customer service experience.
• Excellent communications skills.
• Computer literate; exposure to Windows environment.