Fraud Manager

Description

Hanover Bank– When you love your work and the people you work with, careers are made!

Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.

Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals.

When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!

Hanover Bank is looking for a full-time Fraud Manager to join our team. The Fraud Officer is responsible for oversight of all fraud investigations, recovery, and mitigation of fraud on unusual activity. This position will be responsible for handling fraud prevention, detection, investigation, tracking, and reporting on fraud losses to management. The position will require the analysis of customer account activity to mitigate fraud.

In addition, the position will work with the Director of Deposit and Retail Operations for Operational oversight and day-to-day operations support.

• Main point of contact for handling Retail and Online Account investigations, disputes, and fraud.
• Oversight of fraud and suspected fraudulent activity reported by customers, employees, or systems.
• Monitor and analyze all real-time payment channels for high-risk payment transactions and Online Account opening decisions.
• Performs the investigation of all potential and confirmed fraud transactions for check, ACH, wire, debit card, new account, account takeover, P2P, and identity theft fraud to recover loss of funds.
• Assists in the update of Debit card transaction rules in the bank's EFT module.
• Collect evidence and relevant financial documentation such as Hold Harmless to support fraud claims.
• Work with vendors to verify controls and identify system gaps to incorporate detection strategies for fraud prevention.
• Willing to raise issues when needed and keep management informed of ongoing risk or fraud-related activities.
• Create fraud notification reports and work with BSA/AML, Security, Deposit, and Retail Operations departments on reporting SAR-related activity.
• Stay current with fraudulent activity and market trends relating to customer and transaction fraud.
• Responsible for updating policy, procedures, and training documentation and facilitation to retail staff on fraud- related items, trends, and techniques.
• Assist management with ongoing application and process risk assessments for deposit accounts and services the bank offers.
• Reporting and oversight of Deposit and Retail Operations processes and trending volumes.
• Assist the Director of Deposit and Retail Operations with Account Analysis and Cash in Transit processes.
• Assist in oversight of day-to-day operations including ensuring efficiency and accuracy in daily transaction processing.
• Perform account and system reconciliations for Operational accounts.
• Coach, mentor, and empower a high-performing team to meet and exceed departmental objectives.
• Ensure adequate controls are in place to manage risk associated with all products and services provided by the bank.

• Bachelor's Degree from a four-year college/university
• Fraud-related certification is a plus.
• 5+ years of relevant work experience within the retail, e-commerce, and/or payments industry.
• Strong knowledge of operational and fraud management life cycle and industry trends.
• Strong bank regulatory knowledge including Reg E and Reg CC.

• Excellent interpersonal skills and ability to interact with all employees, outside vendors, and other banks to claim loss funds.
• Strong communication, verbal, and written skills
• Ability to function independently within a multi-task environment.
• Demonstrates problem-solving and decision-making skills.
• NACHA certification (AAP and/or APRP) a plus.

• Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)
• Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)
• Company-paid Long-Term Disability Insurance

• Additional Life and AD&D Insurance for employee, spouse, and dependents
• Voluntary Short-Term Disability Insurance
• Pet Insurance
• Legal Services Plan
• Accident Insurance
• Hospital Indemnity Insurance
• Cancer Care Insurance

• 401(k) Plan with Company Match

• Paid Personal Time Off (PTO)
• Paid Company Holidays
• Annual Performance Bonuses
• Annual Salary Increases

• Company-sponsored Events
• Employee…