Level II Support Engineer; Night Shift

Overview

Are you a technology-focused, problem solver looking to jump-start your career? IVIONICS, a growing technology organization, is seeking a talented Level II Support Engineer (Night Shift) to join our team. If you’re ready to advance your career and be part of our future success story, keep reading.

• Career Advancement. We’re not just offering a job; we’re offering a career. You’ll have opportunities to advance in the constantly growing technology sector.
• A Flourishing Work Environment. We foster a positive workplace culture that values collaboration, professional growth, and relationship-building both in/out of the office.
• Work-Life Balance. We offer flexible scheduling options to help you manage your professional and personal life effectively.
• Professional Development. Ongoing training and development resources are available to continue enhancing your skills.
• Competitive Compensation. In addition to a competitive salary, employees are eligible for a comprehensive suite of benefits including medical/dental/vision, retirement plans, paid time off, and more.

• Deliver expert service focused on timely resolution of issues while exceeding client expectations for quality and professionalism.
• Receive incoming technical issues and requests involving software, hardware, and operating systems for all company and customer-supported technologies. This includes desktops, laptops, wireless devices, peripherals, and proprietary software within the organization.
• Perform general break/fix and preventative maintenance: provide hands-on and/or remote support to desktops, laptops, wireless devices, and peripherals. Basic hardware/software troubleshooting may be required on servers and other network components.
• Perform build, configuration, and installation services for desktops, laptops, wireless devices, and peripherals.
• Escalate issues to higher-level teams or vendors as necessary in accordance with predefined SLAs.
• Open, track, escalate, and resolve each assigned ticket in our in-house ticketing system.
• Work the evening shift for our Support Team (roughly 3-11pm ET) to ensure excellent client after-hours support.

• Bachelor’s degree in an IT-related discipline or equivalent work experience.
• 2-4 years of full-time experience in a technical support role.
• Technical certification in a relevant technology discipline (preferred).
• Must have reliable transportation and a valid NYS driver’s license.
• Able to work in a fast-paced, high-pressure environment.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Able to interact effectively with all levels of internal and customer contacts.
• Available to work 3-11pm ET.

• Basic working knowledge of security-related technologies (multifactor authentication, encryption solutions, etc.).
• Microsoft Windows operating systems up to Windows 10 for desktops and laptops.
• Microsoft Office versions through Office 365; O365 migrations and management.
• Wireless devices and networks;
  Windows Server, Active Directory, DNS, WINS, DHCP, etc.;
  Exchange Server and cloud mail services.
• MS Intune; VMware; implementation of firewalls and switches;
  Meraki wireless; networking architecture and equipment (routers, firewalls, switches, cabling, VoIP, etc.).
• Backup-related technologies (hardware/software and cloud solutions); hard drive imaging; call center tools.

IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.