Support Analyst

Brief Description

Join Our Team For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work.

From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

The Support Analyst reviews/resolves I.T. trouble tickets, performs preventive maintenance, repairs workstations, installs cables and network and phone switches, configures routers, and initiates action to improve network performance. The Analyst adheres to the Information Technology/Information Security training plan. Instructs and guides end users on security policies, procedures and best practices.

• Associates degree in CIS or related field, or CompTIA A+, or Microsoft Certified Professional (MCP) or equivalent required
• Minimum three years’ experience in I.T. and computer support environment required
• Required to work weekend schedule on a rotational basis as assigned

• Using I.T. policy and procedure documents, evaluates and resolves I.T. trouble tickets submitted via ticket system
• Contacts employees and initiates remote communication to reproduce problems in a software environment, and initiates appropriate corrective action
• Performs preventive maintenance on hardware such as workstations, printers, telephones and scanners, and repairs hardware as needed
• Installs cables and configures routers, installs switches to establish communication between the server and PCs, peripheral equipment and remote devices (e.g., ATMs)
• Improves network performance by checking cables, initiating new connections, checking network interface cards, reducing redundancies, and/or advising the network carrier of technical issues
• Tests and evaluates new software and current software upgrades, distributes them to Training Department staff for further testing, reviews error messages, initiate fixes, and as needed, contacts vendors to resolve issues
• Administers the Debit Card System and its database
• Configures the Call Center phone system software and administers the call recording system by adding and deleting users, retrieving call recordings, generating reports, and assigning and resetting passwords for telephones and voice mail systems
• Administers branch surveillance cameras
• the Asset Management System and the anti-virus database
• Helps maintain and distributes anti-virus software, and administers the anti-virus database to detect issues and initiates immediate corrective action
• Perform other duties as needed upon request from immediate supervisor

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $32.00 to $38.50/hr this range is an estimate based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

To learn more about Teachers and to view a full list of our job opportunities please visit https://(Use the "Apply for this Job" box below)./careers

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