IT Director

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.

• Own and maintain written IT and security policies, including acceptable use, access management, incident response, and data protection
• Establish and enforce an AI usage policy, including approved tools and guardrails to prevent data leakage
• Oversee onboarding and offboarding processes to ensure proper access provisioning and clean terminations
• Proactively identify and mitigate security risks across systems, users, and vendors
• Manage and optimize the Managed Service Provider (MSP) relationship, ensuring service quality, accountability, and value - not just ticket closure
• Oversee network management and configuration, ensuring performance, connectivity, and redundancy
• Manage API integrations supporting Broadway systems and workflows
• Oversee VOIP architecture and telecommunications infrastructure
• Lead stalled or complex infrastructure projects (e.g., switches, servers, networking upgrades) through completion
• Develop and maintain documentation including network diagrams, asset inventories, and operational runbooks
• Implement and manage mobile device management (MDM) for field and mobile employees
• Own asset tracking, lifecycle planning, and hardware refresh schedules
• Develop and maintain a documented business continuity and disaster recovery plan
• Create and execute a forward‑looking technology roadmap aligned with business growth (2‑3 year horizon)
• Identify and implement AI‑driven opportunities to improve efficiency, scalability, and operational effectiveness
• Partner closely with internal teams to identify technology and software efficiencies across platforms
• Own the IT budget, including forecasting, hardware refresh planning, and cost optimization
• Lead vendor, licensing, and contract management (software, telecom, MSPs, and technology partners)
• Serve as a trusted advisor to executive leadership on technology risks, investments, and opportunities
• Partner with internal IT leadership (player/coach structure) to ensure help desk execution and project support
• Plan for future IT staffing needs as user count and ticket volume grow
• Be a strategic partner to senior leadership, using data and automation to drive revenue growth, margin expansion, and operational leverage
• Develop and implement customer‑facing technology that supports sales, improves conversion, and increases customer retention

• Bachelor’s degree in computer science, information technology or related field
• 5+ years of operational experience in IT client/end‑user support and in IT Infrastructure
• 3+ years management experience (preferred)
• Proven experience writing and implementing security and IT policies
• Direct experience responding to customer security questionnaires
• Experience managing and holding an MSP or outsourced IT provider accountable
• Demonstrated track record of delivering infrastructure projects on time and within budget
• Experience in organizations with approximately 150–500 employees
• Ability to remain strategic and avoid being pulled into daily ticket work
• Strong understanding of AI risks and practical business applications
• Experience with network management, API integrations, and VOIP systems
• Experience delivering revenue‑impacting digital initiatives (e.g., customer portals, ecommerce, data products, or self‑service tools)
• Experience implementing and maintaining SOC compliance initiatives (e.g., SOC 2), including coordination with auditors and internal stakeholders
• Proven ability to collaborate with Sales, Marketing, and Operations to design technology solutions that drive revenue growth and customer retention
• Experience defining and tracking business KPIs for technology initiatives (e.g., conversion, retention, margin, cost per ticket, automation rate)
• Strong financial acumen, including building business cases and ROI analyses for technology investments

• Medical, Dental and Vision
• Company paid Group Term Life…