Application Support Analyst Hyde Park, NY

OVERVIEW

We are seeking a detail‑oriented Application Support Analyst to maintain, troubleshoot, and enhance business‑critical applications. This role ensures optimal system performance, minimizes downtime, and provides technical support to end users.

• Provide technical support for business applications and systems
• Investigate, diagnose, and resolve application issues and incidents
• Monitor system performance and proactively identify potential problems
• Manage and respond to support tickets within agreed SLAs
• Perform root cause analysis and implement long‑term fixes
• Collaborate with development teams to resolve bugs and deploy updates
• Maintain application documentation, user guides, and support procedures
• Support system integrations, APIs, and data workflows
• Assist with system upgrades, patches, and releases
• Ensure data integrity and security compliance
• Perform other job‑related duties as assigned

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Experience in application support, IT support, or a similar role
• Strong troubleshooting and analytical skills
• Knowledge of SQL and database management
• Familiarity with operating systems (Windows/Linux)
• Experience with ticketing systems (e.g., Service Now, Jira)
• Understanding of ITIL processes (incident, problem, change management)
• Strong communication and customer service skills
• Experience with monitoring tools (e.g., Splunk, Dynatrace)
• Basic scripting knowledge (Python, Bash, or Power Shell)
• Knowledge of cloud platforms (AWS, Azure, or GCP)
• Experience supporting SaaS or enterprise applications
• Problem‑solving mindset
• Ability to work under pressure and meet deadlines
• Team collaboration
• Adaptability and continuous learning
• Exceptional customer service skills
• Ability to troubleshoot and report on hardware and software problems
• Understanding of wireless devices and how to connect them to a wireless network
• Excellent verbal and written communication skills
• Outstanding organizational and time management skills
• Well versed with Microsoft Office Suite (Windows and macOS)
• Strong and consistent work ethic

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Paid holidays and vacation
• Technical certification gift card rewards program

Custom Computer Specialists is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact hu or .