Information Technology Assistant

Information Technology Assistant

Acture Solutions is seeking a motivated and customer‑focused Information Technology Assistant to join our onsite support team. This entry‑level position is an excellent opportunity for someone looking to build a career in Information Technology while making a meaningful impact in an educational environment.

• Provide frontline IT support to staff and students.
• Create, assign, and track support tickets through the IT helpdesk system.
• Maintain communication with users by providing timely updates on open requests.
• Manage technology inventory and IT asset records.
• Unbox, inventory, and asset tag new computer equipment and peripherals.
• Assist with the setup, deployment, and configuration of computers and peripheral devices.
• Troubleshoot Chromebooks and assist with basic desktop support issues.
• Support technology refreshes, equipment deployments, and other IT initiatives.
• Maintain accurate documentation related to assets, inventory, and support activities.
• Assist the IT team with additional technology projects as assigned.

• Strong customer service skills with a desire to help others.
• Ability to manage multiple tasks and priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong organizational and problem‑solving abilities.
• Ability to work independently while collaborating effectively with a team.
• Applicants must live within a one‑hour commute of the job location.
• Only U.S. Citizens or Green Card holders can be considered for this role.

• One (1) year of inventory management experience.
• One (1) year of technical support experience.
• One (1) year of college or technical school education.

• Desktop and laptop troubleshooting (Windows, macOS, and Chromebook).
• Printer, projector, and peripheral device setup and support.
• Clear verbal and written communication with non‑technical users.
• Patience and empathy when assisting students, teachers, and staff.
• Strong analytical and troubleshooting skills.
• Ability to prioritize and manage multiple open support tickets.
• Attention to detail when documenting issues and resolutions.
• Willingness to learn new technologies and continuously develop technical skills.

• A customer‑first mindset with a passion for helping others.
• Detail‑oriented, organized, and eager to learn.
• Strong time management and follow‑through.
• Positive attitude with the ability to adapt in a fast‑paced environment.

• Competitive salary: $35,000–$39,000 annually (commensurate with experience).
• Medical, Dental, Vision, and Life Insurance.
• Retirement Plan.
• Generous Paid Time Off.
• Opportunities for professional growth and career development.

Acture Solutions located in Hauppauge, NY, offers first‑class IT support services. A valid driver’s license and fingerprinting check are required.

If you are looking to launch your IT career while making a meaningful difference supporting educators and students, we would love to hear from you. Apply today.