IT Help Desk - Managed Services

About Us

Atlantic Business Systems is a well-established, premier Managed Service Provider (MSP) delivering top-notch IT infrastructure, cloud solutions, and proactive technical support. We pride ourselves on a collaborative team culture, a fast-paced learning environment, and an unwavering commitment to excellent client service. If you are eager to grow your IT career, work with great tools, and thrive in a team-oriented environment, Atlantic is the place for you.

We are seeking an energetic, detail-oriented Helpdesk / Desktop Support Technician to join our technical services team. In this role, you will be a main point of contact for client support—handling day-to-day desktop troubleshooting, managing cloud users, and assisting with device environments.

You will manage and resolve service tickets using Connect Wise PSA, provide excellent remote support, and assist with hands‑on client deployments. This role is a fantastic opportunity for someone looking to grow their career, offering exposure to Microsoft 365 administration, modern endpoint management via Microsoft Intune, and routine system patch management.

• Ticket & Workspace Efficiency: Actively monitor, manage, and document support tickets within Connect Wise PSA, keeping precise time-logs and prioritizing client needs.
• M365 & Office Support: Provide day-to-day administration and troubleshooting for the Microsoft 365 suite, including Outlook/Exchange Online, Teams, One Drive, and desktop Office applications (Word, Excel).
• Device Onboarding & Intune: Assist with preparing and enrolling user devices (laptops, desktops) using modern endpoint management tools like Microsoft Intune.
• System Maintenance & Patching: Support client security hygiene by monitoring, applying, and troubleshooting automated Microsoft and third-party software updates based on vulnerability alerts.
• Remote & Local Field Support: Deliver exceptional hardware and software troubleshooting both remotely from our office and hands‑on for occasional on‑site installations and repairs at local client locations.
• Customer Service: Maintain a courteous, helpful demeanor, translating technical troubleshooting into clear answers for non-technical end-users.

• Experience: 2+ years of professional experience in a technical support, desktop support, or helpdesk role.
• Microsoft 365 & Office: Solid working familiarity with Microsoft 365 admin center, user password resets, mailbox permissions, and Office suite troubleshooting.
• Ticketing & RMM Tools: Exposure to professional IT ticketing systems (experience with Connect Wise PSA is a major plus) and remote monitoring tools.
• Core Desktop OS & Hardware: Strong technical understanding of Windows 10/11 operating systems, desktop/laptop repair, peripheral troubleshooting, and basic local networking (TCP/IP, Wi‑Fi, printers).
• Familiarity Pluses: Basic exposure to Microsoft Intune, Active Directory/Group Policy, or routine software patch management is highly desired.
• Certifications: CompTIA A+ or relevant Microsoft fundamentals certifications are preferred.
• Logistics: Must have a valid driver’s license and reliable transportation for occasional client field work and on‑site installations.

• Competitive Pay: $45,000 - $51,000 / year base salary.
• Health Benefits: Excellent Medical coverage available after 90 days.
• Retirement: 401(k) plan available after 1 year.
• Paid Vacation:
• 1 week of paid vacation after 6 months.
• 2 weeks of paid vacation annually thereafter.
• Work-Life Balance: Observed major holidays off and a reliable Monday through Friday day‑shift schedule.

• Hauppauge, NY 11788:
  Reliably commute or planning to relocate before starting work (Required).

Pay: $45,000.00 - $51,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location:

In person