More jobs:
Solutions Engineer
Job in
Hauppauge, Suffolk County, New York, 11788, USA
Listed on 2026-09-14
Listing for:
Torrey Holistics
Full Time
position Listed on 2026-09-14
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations, Systems Engineer, Network Engineer, Cybersecurity
Job Description & How to Apply Below
You’ll be the escalation anchor our team turns to when problems are complex, environments are nuanced, and the solution needs careful thought.
** Key Responsibilities
*** Advanced Technical Support & Escalation
* · Serve as a Tier 3 escalation point for complex technical issues across client environments
· Resolve advanced infrastructure, network, and systems issues with minimal oversight
· Maintain clear communication with internal teams and clients while meeting SLA expectations
· Set the technical standard for problem diagnosis, resolution, and documentation
* Solution Design & Technical Guidance
* · Design and recommend scalable, secure infrastructure and network solutions
· Evaluate existing client environments and identify gaps in performance, availability, and security
· Provide architectural guidance and validation without being responsible for project execution
· Support design decisions related to LAN, WAN, VPN, wireless, and cloud connectivityo
Microsoft 365, Azure, and cloud serviceso
Network security and firewall platform so
Routing, switching, wireless, and VPN technologieso
Backup, disaster recovery, and business continuity solutions
· Apply deep knowledge of DNS, IP routing, QoS, IPsec, and VoIP
* Documentation & Knowledge Sharing
* · Maintain accurate system documentation and configuration standards
· Contribute to internal knowledge bases and technical procedures
· Share expertise and mentor engineers to elevate overall technical capability
** Required Qualifications*
* · 5+ years of experience in a client-facing IT role (MSP experience strongly preferred)
· Advanced expertise in network infrastructure, systems administration, and cloud platforms
· Proven experience in escalation-based or Tier 3 technical support roles
· Strong troubleshooting skills across complex, multi-client environments
· Ability to translate technical complexity into clear, plain-language communication
You should be proficient in:
Bachelor's DegreeMSP
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×