Revenue Cycle Management Supervisor

Sight

MD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

The RCM (Revenue Cycle Management) Supervisor plays a vital role in ensuring revenue is maintained by developing, implementing, and overseeing the billing system while supervising staff, under the guidance of the RCM Manager. This role focuses on key areas such as financial management, process improvement, team supervision, problem-solving, reporting, multitasking, internal communication, and research-based reporting.

• Contribute to strategic billing plans and reviews, ensuring adherence to production, productivity, quality, and customer service standards; resolve billing-related issues and identify areas for system improvements.
• Prepare and monitor the annual billing budget, track expenditures, identify variances, and take corrective actions to maintain financial standards.
• Measure billing department performance against set goals, assess methods for improvement, and implement necessary changes.
• Research, develop, and update billing policies, procedures, and guidelines to ensure effective employee performance.
• Resolve order and invoice disputes, maintain customer relationships, and address issues with bank transfers to secure revenue.
• Review and approve credit memos, ensuring documentation is correct.
• Post all insurance payments in a timely and accurate manner.
• Maintain monthly records of receivables aged 30, 60, and 90 days, addressing overdue accounts per policy.
• Mail patient statements monthly, ensuring appropriate notation, and make decisions regarding bad debt write-offs based on patient needs.
• Address and rectify denied insurance claims that were previously approved.
• Oversee staff scheduling, managing time, attendance, and overtime requests.
• Evaluate and verify employee performance, providing feedback, and administering disciplinary actions when necessary.
• Contribute performance reviews and assist the manager in their administration.
• Identify skill gaps among team members and provide customized coaching to improve performance.
• Assist in the training and onboarding of new hires.
• Motivate team members, serve as a role model, and ensure a positive work environment.
• Ensure compliance with legal and regulatory requirements.
• Support the overall accounting and organizational mission by completing additional tasks as needed and attending monthly management meetings.
• Special projects and other duties assigned.

• Bachelor’s degree in Accounting, Finance, or related field (or equivalent experience).
• Minimum of 2 years of supervisory experience in a similar role.
• Strong organizational, leadership, and communication skills.
• Proficiency in MS Office Suite (Excel, Word, Outlook).
• Knowledge of HIPAA and healthcare industry regulations.

• Experience with Six Sigma methodologies.
• Experience in accounting software implementation.

• Monday - Friday

• $26.00- $30.00/hour to commensurate with experience

We aim to take care of our teammates the same way we take care of our patients. All Sight

MD employees receive the following benefits:

• Prescription Drug Coverage
• Company Paid Term Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays

* All benefits are subject to eligibility requirements.

Sight

MD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleser

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.