Lead Operations Coordinator

Our Family

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.

• Receiving and managing all incoming call inquiries, creating work orders, and dispatching services accordingly
• Coordinating daily services with vendors, facility managers, customers, and technicians to ensure timely and accurate completion
• Managing and resolving service escalations, including complex or high-priority issues, to maintain service level expectations
• Handling more complex and challenging work orders, requiring advanced problem-solving and coordination
• Obtaining, reviewing, and validating cost estimates from vendors in partnership with account management
• Providing ongoing follow-up with clients and projects to ensure satisfaction and successful resolution
• Maintaining high-profile customer relationships through professional phone and email communication
• Training, onboarding, and supporting new coordinators, serving as a resource for questions and best practices
• Managing all aspects of each job end-to-end and taking full accountability for service quality and outcomes

• Associate's degree preferred, however equivalent combination of education and experience will be considered
• Demonstrate customer service skills; excellent phone etiquette a must
• Strong verbal and written communication skills
• Ability to multi-task in a fast paced environment
• Pro-active, organized & detail oriented
• National retail & facility maintenance experience preferred
• Experience working with & managing sub-contractors

• Medical, Dental and Vision
• Company paid Group Term Life Insurance
• 401(k) Retirement savings plan (company match)
• Paid vacation, sick/personal time and floating holidays
• Paid Holidays

We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business.

We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.