Repairs Services Associate

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

• Performs basic tasks associated with servicing customer product, adhering to productivity and quality standards.
• Services customer product, including receiving/shipping, reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, basic hand soldering, cleaning, testing, and final inspections.
• Records work performed in the form of symptom codes and parts replacement reasons.
• Develops familiarity with a subset of products, processes, operational metrics and software tools; learns and follows basic work instructions for functional assignments according to productivity and quality standards. Provides input geared towards continuous improvement, work instruction documentation, and standardization of processes.
• Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving limited number of factors.
• Learns policies and procedures, and applies them in routine activities.
• Complies with all required safety practices, and regulations.
• High school education or equivalent vocational qualification. Less than 1 year of experience.