Service Manager

This is a full‑time, permanent opportunity. You will predominantly be in office with some field‑based work and the flexibility for occasional working from home.

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. To thrive in this role, you will have a trade background, strong people-management skills, enjoy working with customers and taking pride in going the extra mile.

Operative management:
You will provide professional advice and guidance to colleagues with regards to the appropriate uses of materials in line with legislative standards and company guidelines.
Complaint resolution:
You will ensure that timely investigations and response to complaints are made and that workflow tasks are completed, and systems updated.
Commercial awareness:
You will build relationships with the commercial teams and ensure that the work carried out by contractors is within budget by ensuring the necessary financial controls are exercised.
Health & safety:
You will ensure that the company’s obligations relating to Health and Safety, and other statutory regulations are adhered to through monitoring of safe working practices.

Essential:

You will have a trade NVQ level 3 or equivalent experience in a trade.
You will have up to date knowledge of building maintenance, decent homes standards and safety legislation.
You will hold a valid driver’s licence as a company vehicle will be provided.

Experience of successfully delivering an excellent customer focused repair service