NetOps Specialist III

We are currently hiring for a dynamic and experienced Net Ops Specialist III.

Clearance: Active DoD Secret Clearance

Work Schedule: Onsite Daily.

Support the infrastructure and network operation by responding appropriately to alerts and events. Support incident resolution, ensuring appropriate response to escalations. Help coordinate infrastructure repairs including directing remote activities to ensure continuity for service delivery. Review root cause analysis documentation to address performance management and incident correlation issues. Provide data center support where appropriate. Participate in daily shift activities and document in appropriate reporting and ticketing tools and ensure continuity for any outstanding issues.

Provide incident notification to Government representatives.

• Experience with Microsoft Office
• Verbal and written communication skills
• Ability to work both collaboratively and individually
• Critical Thinking Skills
• Ability to give presentations and briefings as needed

• Monitor the infrastructure and network by responding appropriately to alerts and events.
• Respond to incidents from triage through resolution, including escalations, where appropriate.
• Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services.
• Provide root cause analysis documentation in accordance with Government procedures.
• Provide data center support where appropriate.
• Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.
• Provide incident notification to Government representatives.

• High School Diploma or GED Equivalent.
• Must possess an Original Equipment Manufacturer (OEM) network support certification and/or an Operating System (OS)/Application Certification such as Computing Technology Industry Association (CompTIA) Network+, Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), or a Microsoft Certified Technology Specialist (MCTS) certification for Enterprise Services.
• Cisco Certified Network Associate (CCNA) Routing and Switching.

• 4+ Years of relevant work experience
• Experience supporting a large network operations center

• Health, dental, and vision insurance
• 401(k) plan with company matching
• Flexible Spending Accounts (FSA)
• Company-funded disability and life insurance
• Paid time off (PTO) and company-paid holidays
• Employee Assistance Program (EAP)
• Educational assistance and parental leave

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.