EDP Entry Operator IV - Enrollment Services; Part-Time

EDP Entry Operator IV
- Enrollment Services (Part-Time)

Part-Time EDP Entry Operator IV
- Enrollment Services (EDP Entry Operator IV):
Enrollment Services/Welcome Express; this position is based primarily at the Lawrence Campus (45 Franklin St.) but may also be required to rotate to the Haverhill Campus (100 Elliott St.) as necessary, for coverage; 30 hours per week, Monday through Friday, 9:00am - 3:00pm, hours may be adjusted with ample notice during peak enrollment periods; AFSCME Unit I Position.

The Part-time EDP Entry Operator IV will be responsible for working as the primary front-line customer service person at the Welcome Express desk at the Lawrence Welcome Express, with potential coverage at Haverhill Welcome Express, as needed. They will also complete data entry for Enrollment Services, and assist with various communication processes. They will be responsible for assisting and guiding students and others dependent upon their questions and/or requests.

They will have varied assignments day-to-day, as assigned, based upon the needs to the department.

• Data entry for various enrollment service tasks, such as course registration, assisting with student requests, processing Criteria program and Admission applications, processing application documents, and more.
• Assist with communication team communication processes, including correspondence within various email inboxes, production & packaging of letters, and text generation and replying.
• Occasional collection of payments from student accounts.
• Assist with various campaigns and other special projects.
• Provide guidance to students through the enrollment process.
• Process student/alumni photo 's and student parking passes.
• The person in this role must be able to:
  Multi-task effectively, while maintaining flexibility of work assignments, and shifting between assignments based on the needs of the department.
• Must be comfortable with varied day-to-day assignments.
• Must provide excellent customer service, displaying professionalism both in person and virtually (via email/phone), assisting various constituents, both internally at the college and externally.
• The Classification Specification is available at:
  EDP Entry Operator Series

Applicants must have (A) at least three years of full-time, or equivalent part-time, clerical experience in the operation of electronic data processing data entry equipment or statistical machines such as key punch, key to disk, key to tape and verifiers, and (b) which at least one year must have been in supervisory or administrative capacity, or (C) any equivalent combination required experience and the substitutions below.

• I. A certificate or diploma as evidence of completion of a course of study in business or electronic data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.
• II. An Associate's degree in business or electronic data processing or computer programming may be substituted for a maximum of two years of the required (A) experience.

Note:

No substitutions will be permitted for the required (B) experience.

* Education toward such a certificate, diploma or degree will be prorated on the basis of the proportion of the requirements actually completed.

Must be reliable, detail-oriented, professional, and adaptable.

Excellent customer service and telephone skills.

Must be well organized and have the ability to assume responsibility with minimal supervision.

Must be able to handle multiple tasks simultaneously, and work in a fast-paced team environment

Knowledge of office practices; including Microsoft Office. Banner experience a plus Experience in a higher education…