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Program Guide (part-time
Job in
Haverhill, Essex County, Massachusetts, 01832, USA
Listed on 2026-09-12
Listing for:
Spectrum Health Systems
Full Time, Part Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Job Details
Job Location:
Haverhill, MA 01830
Position Type:
Part Time
Education Level: High School
Salary Range: $20.15 - $23.33 Hourly
Job Shift: 1st Shift/Days
Job Category:
Entry Level
Location:
Haverhill, MA - Outpatient Treatment Program
Schedule:
24 hours a week. 5:15am-1:45pm. Saturdays, Wednesdays, and Mondays
Pay rate: $20.15-$23.33/hour
The Program Safety Guide is responsible for:- Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication. This includes, but is not limited to greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
- Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
- Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.
Qualifications:
- High school diploma or GED required.
- Prior experience working in customer service, security, and/or with individuals with substance use disorders.
- Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.
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