Customer Account Representative

We're looking for a detail-oriented and organized Customer Account Representative to support several of our key customer accounts. In this role, you'll act as the main point of contact between customers and internal teams, helping ensure orders, quotes, updates, and account activity are handled accurately and on time.

If you enjoy customer interaction, staying organized, and managing multiple priorities in a fast-paced manufacturing environment, we'd love to hear from you.

Salary range: $70,000 - $75,000 | Direct Hire | Full-Time

Location: Merrimack Valley Area (Onsite)

Schedule: Monday-Friday, 8:00 AM to 4:30 PM, with overtime as needed

We're looking for a detail-oriented and organized Customer Account Representative to support several of our key customer accounts. In this role, you'll act as the main point of contact between customers and internal teams, helping ensure orders, quotes, updates, and account activity are handled accurately and on time.

If you enjoy customer interaction, staying organized, and managing multiple priorities in a fast-paced manufacturing environment, we'd love to hear from you.

Salary range: $70,000 - $75,000 | Direct Hire | Full-Time

Location: Merrimack Valley Area (Onsite)

Schedule: Monday-Friday, 8:00 AM to 4:30 PM, with overtime as needed

• Serve as a primary contact for assigned customer accounts
• Manage customer requests, quotes, order updates, and account activity
• Monitor and maintain customer portals
• Coordinate with production and operations teams to ensure customer needs are met
• Track open items and follow through to completion
• Enter and update account information within ERP and internal systems
• Communicate order status, changes, and updates to customers and internal teams
• Prioritize multiple requests while maintaining accuracy and attention to detail

• High School Diploma or GED
• Experience in customer service, account coordination, account management, order processing, or a related role
• Comfortable learning and navigating customer portals and software systems
• Experience with ERP systems and Microsoft Office, especially Excel
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to multitask and meet deadlines in a fast-paced environment
• Strong attention to detail and problem-solving skills

• Comprehensive benefits package
• High-visibility role supporting key customer accounts
• Opportunity to work directly with company leadership
• Collaborative and team-oriented environment

• This is a fully onsite position
• Must successfully pass a background check and pre-employment drug screen
• Must be eligible to access export-controlled information (U.S. citizen, permanent resident/Green Card holder, asylee, or refugee)

• Serve as a primary contact for assigned customer accounts
• Manage customer requests, quotes, order updates, and account activity
• Monitor and maintain customer portals
• Coordinate with production and operations teams to ensure customer needs are met
• Track open items and follow through to completion
• Enter and update account information within ERP and internal systems
• Communicate order status, changes, and updates to customers and internal teams
• Prioritize multiple requests while maintaining accuracy and attention to detail

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.