Academic Coach

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About Northern Essex Community College:

Northern Essex Community College (NECC) serves more than 5,000 students annually across its campuses in Haverhill and Lawrence, Massachusetts, conveniently located within easy reach of Boston and the scenic beaches and state parks of New England's coastline. Recognized as one of the 2026 Most Promising Places to Work in Community Colleges by NISOD (National Institute for Staff and Organizational Development), NECC's success is driven by a mission-centered culture and a highly engaged workforce.

As the first federally designated Hispanic-Serving Institution in New England, NECC remains committed to fostering a diverse, equitable, and inclusive workplace that reflects and supports the communities it serves.

Rooted in the Merrimack Valley, NECC plays a vital role in strengthening the region through workforce development, expanded access to affordable higher education, increased degree attainment, and strong partnerships with businesses.

NECC employees are united by a shared commitment expanding access to educational opportunities, supporting students in completing their academic journey in a timely and equitable manner, and preparing graduates for long-term success in the workforce. The college invests in its people through ongoing professional development opportunities, collaborative leadership, and a supportive work environment.

Job Description:

POSITION:
Full-Time Academic Coach (Special Programs Coordinator):
Academic Coaching;
Haverhill and Lawrence Campuses; MCCC/MTA Unit Professional Position; 37.5 hours per week, Monday through Friday, 8:30am - 4:30pm);
Pay Grade 4.

SUMMARY:

Provide academic success coaching and study skill strategies to students  role involves developing individualized coaching relationships, monitoring student progress, responding to academic alerts, and connecting students with campus resources and support services. Collaborate closely with faculty and student services staff, assist with data tracking and reporting, support student employees, contribute to enrollment and grant-funded initiatives, and help advance college-wide student success efforts.

RESPONSIBILITIES:
Specific duties for this position include:

* Provide holistic academic and non-academic related supports to students, primarily post-traditional students.

* Develop a student/coach relationship to assigned caseload of students; build student motivation and self-confidence, provide study skills strategies, equip students with soft skills, including the ability to communicate with faculty, provide students with information regarding academic and other appropriate on-campus resources.

* Encourage students to be self-reflective about the learning process.

* Monitor progress of academic success coaching students, maintain records of individual coaching sessions, utilize EAB Navigate system to monitor academic performance, provide outreach and respond to academic alerts, and create data reports as requested.

* Under the supervision of the Executive Director for Student Success Services, assist in the continued development of academic success coaching services and in planning and implementing the delivery of related services as part of the holistic student support experience.

* Work in close collaboration with faculty, academic departments, student success services staff, and staff college-wide to deliver individualized academic success coaching support for student.

* Assist in managing and supporting student employees; communicate with students, manage student access and provide reports.

* Assist in the collection of data and reporting, and with other office-related duties as needed.

* Collaborate college-wide to promote student success.

* Participate in enrollment activities inducing but not limited to orientation or registration events as appropriate.

* Support and assist in meeting various grant-funded program objectives.

* Participate in professional development activities.

* Perform other duties as assigned by supervisor.

* The Classification Specification is available at:
Special…